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Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.
Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
Zoho Desk - Industry's first context-aware Helpdesk Software
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Zendesk Support - Social Customer Support and Help Desk and Ticketing