Software Alternatives, Accelerators & Startups

Crisp Chat VS Countly

Compare Crisp Chat VS Countly and see what are their differences

Crisp Chat logo Crisp Chat

Multi-channel customer support software

Countly logo Countly

Product Analytics and Innovation. Build better customer journeys.
  • Crisp Chat Landing page
    Landing page //
    2023-03-07

Companies have to deal with the increasing number of communications' channel that they have to handle in order to support their customers, furthermore, speed has become a key factor in generating a high satisfaction degree. Crisp has been built for SMB's in order to help them better scale their customers' relationship through a wide range of features:

Crisp offer the following features: * Shared Inbox * CRM * Live Chat * Knowledge Base * Chatbot * Drip campaigns (Email & InApp)

Used by more than 100 000 companies, Crisp offers a support 24/24 5 days a week to help every customer to scale their own customers relationship.

  • Countly Landing page
    Landing page //
    2023-07-30

Countly is a product analytics solution and innovation enabler that helps organizations track product performance and user journey and behavior across mobile, web, and desktop applications. Ensuring privacy by design, it allows organizations to innovate and enhance their products to provide personalized and customized customer experiences, and meet key business and revenue goals.

Track, measure, and take action - all without leaving Countly.

Crisp Chat

Website
crisp.chat
$ Details
freemium $95.0 / Monthly (Unlimited Users + Unlimited Agents + Unlimited Emails)
Platforms
Browser Android Windows iOS Mac OSX REST API JavaScript PHP Shopify Wordpress

Crisp Chat videos

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Countly videos

Countly Community Edition

Category Popularity

0-100% (relative to Crisp Chat and Countly)
Customer Support
100 100%
0% 0
Analytics
0 0%
100% 100
Live Chat
100 100%
0% 0
Web Analytics
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Crisp Chat and Countly

Crisp Chat Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Crisp is another chatbot software and a great free alternative to ManyChat. The platform allows you to score potential customers, route conversations to appropriate teams, and tailor messaging based on visitor choices using an intuitive chatbot editor. A code-free chatbot builder seamlessly sends information to Crisp CRM or your preferred CRM.
Source: sendpulse.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Another powerful Tawk.to free alternative is Crisp, which enables your website to work 7/24 and in many languages. Remember developing customer experiences should tend to be seamless. Another exciting thing about Crisp is in-chat games for customers while waiting for an agent. Crisp also provides a combination of live chat software and chatbots, CRM, and a knowledge base.
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Crisp’s name seems to refer to the design of its chatbot interfaces. The popup chat is indeed very crisp, being the platform’s most well-received feature. Many customers find the entire Crisp experience to be surprisingly straightforward.
Source: www.tidio.com
"Pay 880$ per month" - Intercom
Are you saying about CRISP CRM plan. As per their features they offer much more in automated campaign and lead management. We were planning to go with that.

Countly Reviews

Top 5 open source alternatives to Google Analytics
Heavily targeting marketing organizations, Countly tracks data that is important to marketers. That information includes site visitors' transactions, as well as which campaigns and sources led visitors to your site. You can also create metrics that are specific to your business. Countly doesn't forgo basic web analytics; it also keeps track of the number of visitors on your...
Source: opensource.com
Find the Best Mixpanel Alternatives for Your Product Team
While Countly is a great option for security-conscious product teams, it still requires manual event setup. Pricing starts with an open source, free-forever plan that’s extensible with the right engineering resources. However, Countly doesn’t have a way for less technical users to easily get started.
Source: heap.io
On Migrating from Google Analytics
The initial installation of Countly isn't too difficult. They offer a pretty convenient One-Liner Countly Installation script. According to the documentation they suggest a server with 2GB of RAM. I ran Countly on such a server for several months, but eventually downgraded to a server with 1GB of RAM, and haven't encountered any issues so far.

Social recommendations and mentions

Crisp Chat might be a bit more popular than Countly. We know about 7 links to it since March 2021 and only 6 links to Countly. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Crisp Chat mentions (7)

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Countly mentions (6)

  • Want your dedicated (and managed) product analytics server?
    Hello HN, founder of Countly (https://count.ly) here. As you might know, we are the creators of one of the first open-source product analytics platforms that has 10+ SDKs for mobile, desktop and web applications. We've been working on a new SaaS, myCountly, to help you launch your own Countly servers in any location, so your user data stays close to home. We are going to do an alpha launch soon, and looking for... - Source: Hacker News / over 1 year ago
  • Which crash reporting platform do you use for your Vue apps?
    Is countly still operational? Can't connect to their website https://count.ly/. Source: over 1 year ago
  • Ask HN: Best alternatives to Google Analytics in 2021?
    Always surprised more people don’t use countly. Runs nice in docker or digital ocean. https://count.ly. Been self hosting it for years with few issues. - Source: Hacker News / over 2 years ago
  • Open Source Analytics Stack: Bringing Control, Flexibility, and Data-Privacy to Your Analytics
    Countly (website, GitHub) is also an open-source product analytics platform that is designed primarily for marketing organizations. It helps marketers track website information (website transactions, campaigns, and sources that led visitors to the website, etc.). Countly also collects real-time mobile analytics metrics like active users, time spent in-app, customer location, etc., in a unified view on your dashboard. - Source: dev.to / over 2 years ago
  • Google Analytics deleted my entire account because I didn't log in for 60 days
    Self-hosted alternatives to Google Analytics include: Matomo, open core with a broad feature set: https://matomo.org Countly, open core with desktop and mobile tracking: https://count.ly/ Plausible, open source with a simple feature set: https://plausible.io. - Source: Hacker News / about 3 years ago
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What are some alternatives?

When comparing Crisp Chat and Countly, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Google Analytics - Improve your website to increase conversions, improve the user experience, and make more money using Google Analytics. Measure, understand and quantify engagement on your site with customized and in-depth reports.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Mixpanel - Mixpanel is the most advanced analytics platform in the world for mobile & web.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Amplitude - Mobile analytics: come with questions, leave with answers