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Convoso VS Genesys Engage

Compare Convoso VS Genesys Engage and see what are their differences

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The platform for exceptional customer service at scale. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Convoso logo Convoso

Call center solution to covert leads faster

Genesys Engage logo Genesys Engage

Contact Center Operations
  • Convoso Landing page
    Landing page //
    2023-09-09

Dramatically boost contact rates up to 300% with Convoso's intelligent call center software. Our omnichannel cloud-based solution offers infinitely scalable growth and delivers exceptional ROI. Convoso matches a dedicated product expert to every customer to help optimize their dialers and maximize efficiencies for managers, agents, and leads. Join other high-achieving call centers driving profitability with Convoso, from small business to enterprise.

  • Genesys Engage Landing page
    Landing page //
    2023-08-03

Convoso videos

+ Add

Convoso- Call Center Software Value- 2D Animation

More videos:

  • Review - Convoso Employee Reviews - Q3 2018
  • Review - Convoso

Genesys Engage videos

+ Add

Genesys Engage on Azure: Create memorable customer experiences

Category Popularity

0-100% (relative to Convoso and Genesys Engage)

Convoso

Genesys Engage

Communication
39 39%
Communication
61% 61
VoIP
100 100%
VoIP
0% 0
Customer Support
0 0%
Customer Support
100% 100
Enterprise Communication
33 33%
Enterprise Communication
67% 67

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Convoso and Genesys Engage

Convoso Reviews

10 Best Call Center Software (December 2022)
Convoso is a call center platform that can work well for inbound and outbound calls, but it focuses on outbound calling features. Convoso’s system can detect an answering machine or voicemail with up to 97% accuracy, according to the company. This means agents won’t waste time on calls that go nowhere. There are also standard call center features, such as call routing,...
Source: www.forbes.com

Genesys Engage Reviews

We have no reviews of Genesys Engage yet.
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What are some alternatives?

When comparing Convoso and Genesys Engage, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

TollFreeForwarding - TollFreeForwarding offers hosted PBX, call forwarding and IVR solutions.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Freshdesk Contact Center - Freshdesk Contact Center is a customer-friendly contact center software provider that simplifies communication between agents and customers by providing tools for both sides.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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