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Control-M VS Jira Service Desk

Compare Control-M VS Jira Service Desk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Control-M logo Control-M

Control‑M simplifies and automates diverse batch application workloads while reducing failure rates, improving SLAs, and accelerating application deployment.

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • Control-M Landing page
    Landing page //
    2023-07-12
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

Control-M videos

+ Add

Control-M Version 8 Overview

More videos:

  • Review - Control-M Self Service Overview
  • Review - Connect With Control-M: Control-M/Server 9 High Availability

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to Control-M and Jira Service Desk)

Control-M

Jira Service Desk

IT Automation
100 100%
IT Automation
0% 0
Help Desk
0 0%
Help Desk
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

Share your experience with using Control-M and Jira Service Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Control-M and Jira Service Desk

Control-M Reviews

Top 10 Control-M Alternatives in ’23
Job scheduling: On G2, the job scheduling feature receives the highest score with 9.4. However, Control-M alternatives, ActiveBatch and Redwood obtain higher scores for each category under functionality than Control-M (See Figure 5). Integrations/APIs: A user mentioned API and integration to other applications as a weak capability of the tool (Figure 1).
Source: research.aimultiple.com
9 Control-M Alternatives & Competitors In 2023
Verdict: Redwood platform offers better performance and visibility than the Control-M. This tool supports over 25 scripting languages and interfaces such as Python, R, and PowerShell with built-in syntax highlighting and parameter replacement. It also features advanced architecture and provides safe passage to businesses looking for Control-M alternatives through its...
Source: www.softwaretestingmaterial.com
The Top 5 BMC Control-M API Alternatives
Control-M Reports provide insights into job execution and performance. While the BMC Control-M interface provides robust reporting capabilities, there are also alternatives to generate reports using tools such as SQL and Hadoop. These tools can extract data from Control-M job logs and generate custom reports based on specific business requirements.
Source: www.redwood.com

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

What are some alternatives?

When comparing Control-M and Jira Service Desk, you can also consider the following products

ManageEngine RecoveryManager Plus - RecoveryManager Plus is one such enterprise backup solution which has the ability to easily backup and restores both the domain controllers and virtual machines.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Heroku Enterprise - Heroku Enterprise is a flexible IT management for developers that lets them build apps using their preferred languages and tools like Ruby, Java, Python and Node.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SECDO - SECDO offers automated endpoint security and incident response solutions

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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