I was in urgent need of an easy to use lead and case assignment tool and I was really lucky to have stumbled upon RRD on AppExchange. The RRD team was able to cater to our different use cases very efficiently and was immensely supportive throughout the implementation process.
The RRD team is bringing out latest updates and we are always waiting for those new features. The application perfectly matched our needs with a high call volume environment and its complex round robin logic is easy to set-up without any technical knowledge and provides capability to temporarily disabling a team member (e.g. out of office or PTOs) and can be handled by the individual sales rep.
I had been looking for a Lead and Case distribution application on Salesforce for my Organisation. Got across a few of them, I must say there is no product on AppExchange as inexpensive as RRD and fulfilling all my requirements of complex Leads and Case assignments in the online education industry. This app is even catering to some more complex use cases of the same record assigned on different levels to different teams catering to different needs for a prospective student to the Organization. This makes my life and the life of numerous others responsible for taking care of a prospective student on different levels easy and streamlined. RRD Product team is super responsive and helpful whenever needed in any way.
Based on our record, Consensus seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
1) Consensus (https://goconsensus.com/): This has the chat box but it's a "Choose your own adventure" kind of experience that tailors the visitors demo experience via a library of pre-recorded videos that they can see and are served to them based on the survey choices this makes. It's kind of a combo between live chat bot/video and also reading the website -- it's been really successful with our SaaS customers. Source: almost 2 years ago
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