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ConnectWise Manage VS Zammad

Compare ConnectWise Manage VS Zammad and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

ConnectWise Manage logo ConnectWise Manage

ConnectWise Manage is a project management solution that connects all crucial business processes in a single application.

Zammad logo Zammad

The Zammad - Help Desk and Ticket System - Community Page
  • ConnectWise Manage Landing page
    Landing page //
    2023-08-26
  • Zammad Landing page
    Landing page //
    2023-07-27

ConnectWise Manage videos

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Connectwise Manage Recorded Live Demo

Zammad videos

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Zammad

More videos:

  • Review - Zammad - LDAP Integration

Category Popularity

0-100% (relative to ConnectWise Manage and Zammad)

ConnectWise Manage

Zammad

Office & Productivity
100 100%
Office & Productivity
0% 0
Customer Support
24 24%
Customer Support
76% 76
Help Desk
30 30%
Help Desk
70% 70
Customer Service
29 29%
Customer Service
71% 71

User comments

Share your experience with using ConnectWise Manage and Zammad. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Zammad seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ConnectWise Manage mentions (0)

We have not tracked any mentions of ConnectWise Manage yet. Tracking of ConnectWise Manage recommendations started around Aug 2021.

Zammad mentions (18)

  • An open-source ticketing system
    Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: 12 months ago
  • MSP opensource ticketing tool -ITSM
    Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: about 1 year ago
  • Ticketing system for internal IT team
    Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: about 1 year ago
  • Free Service Desk Software
    Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: about 1 year ago
  • Implement a real ticket system, a basic one or none for a tiny company with one admin?
    A simple self-hosted one: https://zammad.org/. Source: over 1 year ago
View more

What are some alternatives?

When comparing ConnectWise Manage and Zammad, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

osTicket - osTicket is a widely-used open source support ticket system.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Kayako - Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

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