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ConnectWise Manage VS Request Tracker

Compare ConnectWise Manage VS Request Tracker and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

ConnectWise Manage logo ConnectWise Manage

ConnectWise Manage is a project management solution that connects all crucial business processes in a single application.

Request Tracker logo Request Tracker

open-source enterprise grade issue and ticket tracking system
  • ConnectWise Manage Landing page
    Landing page //
    2023-08-26
  • Request Tracker Landing page
    Landing page //
    2023-07-30

ConnectWise Manage videos

+ Add

Connectwise Manage Recorded Live Demo

Request Tracker videos

+ Add

Introduction to Request Tracker (RT)

More videos:

  • Review - Deploying Request Tracker

Category Popularity

0-100% (relative to ConnectWise Manage and Request Tracker)

ConnectWise Manage

Request Tracker

Office & Productivity
100 100%
Office & Productivity
0% 0
Customer Support
44 44%
Customer Support
56% 56
Help Desk
51 51%
Help Desk
49% 49
Customer Service
54 54%
Customer Service
46% 46

User comments

Share your experience with using ConnectWise Manage and Request Tracker. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Request Tracker seems to be more popular. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ConnectWise Manage mentions (0)

We have not tracked any mentions of ConnectWise Manage yet. Tracking of ConnectWise Manage recommendations started around Aug 2021.

Request Tracker mentions (22)

  • I don't want to fill out your contact form
    > Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / 17 days ago
  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 8 months ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 11 months ago
  • Ticketing Systems
    I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 11 months ago
  • Open source employee management and help ticket system?
    We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 12 months ago
View more

What are some alternatives?

When comparing ConnectWise Manage and Request Tracker, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

osTicket - osTicket is a widely-used open source support ticket system.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zammad - The Zammad - Help Desk and Ticket System - Community Page

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Redmine - Flexible project management web application

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