Software Alternatives, Accelerators & Startups

Cognigy.AI VS Jira Service Desk

Compare Cognigy.AI VS Jira Service Desk and see what are their differences

Cognigy.AI logo Cognigy.AI

Conversational AI across the organization - service, operations, marketing, sales and HR.

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • Cognigy.AI Landing page
    Landing page //
    2023-05-07
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

Cognigy.AI

Release Date
2016 January
Startup details
Country
Germany
Founder(s)
Benjamin Mayr
Employees
50 - 99

Cognigy.AI videos

Cognigy.AI and RingCentral Engage Agent Handover

Jira Service Desk videos

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to Cognigy.AI and Jira Service Desk)
Customer Support
26 26%
74% 74
Help Desk
0 0%
100% 100
Tool
100 100%
0% 0
Project Management
0 0%
100% 100

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Cognigy.AI and Jira Service Desk

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Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.

What are some alternatives?

When comparing Cognigy.AI and Jira Service Desk, you can also consider the following products

Simplify360 - An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Alphachat.ai - AlphaChat is a no code platform for automating customer service chat with Natural Language Understanding Conversational AI.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Gladly - Gladly develops a communication interface that allows agents and customers to converse across voice, email, SMS, and social media.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.