Software Alternatives, Accelerators & Startups

Coggle VS Malcolm App

Compare Coggle VS Malcolm App and see what are their differences

Coggle logo Coggle

Coggle is a simple, beautiful, powerful way of structuring information.

Malcolm App logo Malcolm App

Customer self-service made easy
  • Coggle Landing page
    Landing page //
    2022-01-15
  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March
Startup details
Country
United Kingdom
State
London
City
London
Founder(s)
Tom Jordan
Employees
10 - 19

Coggle features and specs

No features have been listed yet.

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

Coggle videos

Coggle Review - Coggle Mind Map Tool

More videos:

  • Review - Coggle It Review
  • Review - Coggle Review - Visual Mapping Review Series 2014

Malcolm App videos

Introducing Malcolm!

Category Popularity

0-100% (relative to Coggle and Malcolm App)
Brainstorming And Ideation
Customer Support
0 0%
100% 100
Idea Management
100 100%
0% 0
Customer Service
0 0%
100% 100

Questions and Answers

As answered by people managing Coggle and Malcolm App.

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

Share your experience with using Coggle and Malcolm App. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Coggle and Malcolm App

Coggle Reviews

Compare The 10 Best Mind Mapping Software of 2021
Coggle’s useful features include auto-arranging branches, image uploads/attachments, a full change history, and collaborative drawing. You can download your mind maps as PDFs or image files, and you can also export as .mm and text as well as export to Microsoft Visio. Another way to share your mind maps is through embeddable diagrams, meaning that you can display your Coggle...

Malcolm App Reviews

We have no reviews of Malcolm App yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Coggle seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Coggle mentions (12)

  • I tried and failed
    I find that reflecting on my experiences and going out of my way to really analyze the pitfalls and things done correctly helps a lot. I normally use coggle.it to mind map the whole experience overview and then which elements of the project seemed to be improvements and which parts where potentially poorly executed. I often find a lot more nuance this way than just scanning over it in my head. Source: about 1 year ago
  • How do I guide the Web dev?
    In any case, any software that can create a visualization of a tree-like diagram will do the job. I'd recommend https://coggle.it/. Source: over 1 year ago
  • Mind Maps
    I have spent more time than I'd like to admit researching the different programs out there. Mindmup , Coggle, and Mindmesiter came the closest, but definitely not perfect. These are some of the features I am looking for:. Source: almost 2 years ago
  • Need help reviewing my thought process around organizing my data
    Did it using https://coggle.it .. I have mindmaps self-hosted too but I feel this is much easier on the eye. Source: almost 2 years ago
  • Question: is there a comprehensive list of people who are part of the fandom menace?
    Ah, because I found this mapping website called coggle.it and I was just wondering what if we made a map of including all the members of the fandom menace to see how big and how many members or connections they have, that's all really. Source: almost 2 years ago
View more

Malcolm App mentions (0)

We have not tracked any mentions of Malcolm App yet. Tracking of Malcolm App recommendations started around Mar 2024.

What are some alternatives?

When comparing Coggle and Malcolm App, you can also consider the following products

Xmind - Xmind is a brainstorming and mind mapping application.

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

MindMeister - Create, share and collaboratively work on mind maps with MindMeister, the leading online mind mapping software. Includes apps for iPhone, iPad and Android.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

MindManager - With MindManager, flexible mind maps promote freeform thinking and quick organization of ideas, so creativity and productivity can live in harmony.

Zendesk Support - Social Customer Support and Help Desk and Ticketing