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CloudCall VS Bright Pattern

Compare CloudCall VS Bright Pattern and see what are their differences

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  2. » Videos
  3. » Reviews
  4. » Alternatives

CloudCall logo CloudCall

Communication software for your CRM

Bright Pattern logo Bright Pattern

Bright Pattern provides multichannel cloud contact center software enabling rich customer experiences across popular channels.
  • CloudCall Landing page
    Landing page //
    2023-10-20

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster.

Let data drive your business Capture data from your communications, surface key insights, and automate key workflows. Saving time, increasing efficiency and profits.

Get more control Keep everything in your CRM and see how your teams are doing from anywhere.

Boost productivity and profits Make more placements, close more deals, get more done faster, with Click-to-call, Power Dialler and Automated workflows.

Be a team, wherever you are Working on the go… everyone’s doing it. And with CloudCall, you can do it without sacrificing the quality of your work. We designed our platform for busy teams on the go, so you’ll never miss a connection, and all activities will be synced to your CRM records, no matter where you are.

With the deepest and most advanced integration on the market, we bring people and technology closer together.

CloudCall. The closer the better.

  • Bright Pattern Landing page
    Landing page //
    2023-07-31

CloudCall features and specs

  • CRM Integration
  • Softphone
  • Inbound Calls Unlimited
  • Dedicated Direct Line Number
  • IVR
  • Call Recording
  • Click to Call
  • Mobile App
  • Queue Callback
  • Local Presence
  • Outbound Display DDis Pack
  • In-Call Consent
  • Power Dialler
  • Voicemail Drop

Bright Pattern features and specs

  • Omnichannel Communication
    Bright Pattern supports various communication channels such as voice, email, SMS, chat, video, and social media, allowing seamless interactions across platforms.
  • User-Friendly Interface
    The platform features an intuitive and easy-to-navigate interface, making it accessible for users with varying levels of technical expertise.
  • Scalability
    Bright Pattern is designed to be scalable, catering to businesses of all sizes from small enterprises to large corporations.
  • AI and Automation
    The platform includes AI-driven features and automation tools that enhance efficiency, such as automated workflows, chatbots, and predictive dialing.
  • CRM Integration
    It offers seamless integration with popular CRM systems like Salesforce, Zendesk, and Microsoft Dynamics, ensuring streamlined operations and data synchronization.
  • Analytics and Reporting
    Bright Pattern provides robust analytics and reporting tools to track performance, customer interactions, and other key metrics for informed decision-making.
  • Customizability
    The platform allows for high levels of customization, enabling businesses to tailor the solution to their specific needs and workflows.

Possible disadvantages of Bright Pattern

  • Cost
    While feature-rich, Bright Pattern may be more expensive compared to other contact center solutions, which could be a barrier for small businesses with limited budgets.
  • Learning Curve
    Despite its user-friendly interface, the extensive feature set can present a steep learning curve for new users who need to fully leverage the platform's capabilities.
  • Limited Offline Access
    As a cloud-based solution, Bright Pattern requires reliable internet connectivity, and its functionality is limited in offline scenarios.
  • Support Response Time
    Some users have reported slower response times from customer support, which can be problematic for urgent technical issues.
  • Custom Integration Complexity
    While it integrates well with popular CRM systems, creating custom integrations with other tools or legacy systems can be complex and time-consuming.

CloudCall videos

+ Add

Change is Exciting

More videos:

Bright Pattern videos

+ Add

Bright Pattern Contact Center Insurance Demo

More videos:

  • Review - Spring 2018 Release of Bright Pattern Call Center Software
  • Review - Bright Pattern Call Center Software Spring 2018 Release Webinar

Category Popularity

0-100% (relative to CloudCall and Bright Pattern)

CloudCall

Bright Pattern

Communication
56 56%
Communication
44% 44
Call Center Software
0 0%
Call Center Software
100% 100
VoIP
63 63%
VoIP
37% 37
Enterprise Communication
100 100%
Enterprise Communication
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare CloudCall and Bright Pattern

CloudCall Reviews

Best Call Center Software: The Complete List (2020 Update)
CloudCall provides the leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall optimizes businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is now easily accessible from one system...
Source: biz30.timedoctor.com

Bright Pattern Reviews

Best Call Center Software: The Complete List (2020 Update)
Bright Pattern is another cloud-based contact center software that will help you grow your business through improved productivity. They offer a fully-featured software that includes detailed reporting, management tools, CRM integrations, and a broad list of awesome features.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing CloudCall and Bright Pattern, you can also consider the following products

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Monet Software - Workforce management & optimization for contact centers

Ameyo Video Contact Center - Video Contact Center to humanize contact center, build trust, grow sales, identify issues and resolve them faster, improve CSAT rate, and more with a live video chat!

Asterisk - An open source telephony switching and private branch exchange service for Linux.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

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