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Cloud Telephony VS PlayVox

Compare Cloud Telephony VS PlayVox and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Cloud Telephony logo Cloud Telephony

Cloud Telephony delivers automated telephone applications to any phone, any place, anytime.

PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
  • Cloud Telephony Landing page
    Landing page //
    2021-07-28
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

Cloud Telephony videos

+ Add

The New Google Voice: Smart Cloud Telephony for G Suite (Cloud Next '19)

More videos:

  • Review - Cloud Telephony: How Cloud Telephony works in real?

PlayVox videos

+ Add

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Category Popularity

0-100% (relative to Cloud Telephony and PlayVox)

Cloud Telephony

PlayVox

Communication
29 29%
Communication
71% 71
VoIP
100 100%
VoIP
0% 0
Work Management
0 0%
Work Management
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0

User comments

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What are some alternatives?

When comparing Cloud Telephony and PlayVox, you can also consider the following products

Asterisk - An open source telephony switching and private branch exchange service for Linux.

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Wazo.io - The UCaaS Platform Built for MSPs​

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

FreeSWITCH - FreeSWITCH is an open-source media application designed to support popular protools such as SIP and WebRTC and provides a platform to develop voice and video applications.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

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