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Cloud Telephony VS NICE inContact

Compare Cloud Telephony VS NICE inContact and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Cloud Telephony logo Cloud Telephony

Cloud Telephony delivers automated telephone applications to any phone, any place, anytime.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Cloud Telephony Landing page
    Landing page //
    2021-07-28
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Cloud Telephony videos

+ Add

The New Google Voice: Smart Cloud Telephony for G Suite (Cloud Next '19)

More videos:

  • Review - Cloud Telephony: How Cloud Telephony works in real?

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Cloud Telephony and NICE inContact)

Cloud Telephony

NICE inContact

Communication
11 11%
Communication
89% 89
VoIP
100 100%
VoIP
0% 0
Enterprise Communication
16 16%
Enterprise Communication
84% 84
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Cloud Telephony and NICE inContact

Cloud Telephony Reviews

We have no reviews of Cloud Telephony yet.
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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Cloud Telephony and NICE inContact, you can also consider the following products

Asterisk - An open source telephony switching and private branch exchange service for Linux.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Wazo.io - The UCaaS Platform Built for MSPs​

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

FreeSWITCH - FreeSWITCH is an open-source media application designed to support popular protools such as SIP and WebRTC and provides a platform to develop voice and video applications.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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