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Cloud Contact Center VS NICE inContact

Compare Cloud Contact Center VS NICE inContact and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Cloud Contact Center logo Cloud Contact Center

Omni-channel communications management and call tracking

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Cloud Contact Center Landing page
    Landing page //
    2023-10-05
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Cloud Contact Center videos

No Cloud Contact Center videos yet. You could help us improve this page by suggesting one.

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NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Cloud Contact Center and NICE inContact)

Cloud Contact Center

NICE inContact

Time Tracking
100 100%
Time Tracking
0% 0
Communication
0 0%
Communication
100% 100
Project Management
100 100%
Project Management
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Cloud Contact Center and NICE inContact

Cloud Contact Center Reviews

We have no reviews of Cloud Contact Center yet.
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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Cloud Contact Center and NICE inContact, you can also consider the following products

calibre - Ebook manager, viewer & converter

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Time Doctor - Time Tracking and Time Management Software that is accurate and helps you to get a lot more done each day.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

DeskTime - DeskTime is a real-time automatic time tracking software that tracks and analyzes your productivity by sorting the different applications that you or our employees use into the categories “productive”, “unproductive” or “neutral”.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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