Software Alternatives & Reviews

CliPlace VS Amazon Connect

Compare CliPlace VS Amazon Connect and see what are their differences

CliPlace logo CliPlace

Customer Self-Service Portal for HubSpot

Amazon Connect logo Amazon Connect

A self-service, cloud-based call center 📞
  • CliPlace Landing page
    Landing page //
    2022-09-13

The customer self-service portal for HubSpot allows customers to manage tickets themselves, view change history, and add notes to tickets. Our customer portal is a convenient tool that improves the quality of support.

  • Amazon Connect Landing page
    Landing page //
    2021-11-02

CliPlace features and specs

  • Notifications: Notification of ticket status changes or added comments from the support team
  • Customer portal: Personal account of the client with the maximum information on his tickets, contracts, knowledge base
  • Сreation and management of tickets: Ability for the client to manage his tickets and add notes
  • Knowledge Base in Context: Educate your customers with right content in right time
  • Access management: Grant access to all your contacts or select chosen
  • Communication history: Customer personal portal with communication history

Amazon Connect features and specs

No features have been listed yet.

CliPlace videos

No CliPlace videos yet. You could help us improve this page by suggesting one.

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Amazon Connect videos

Get Started in Minutes with Amazon Connect in Your Contact Center - AWS Online Tech Talks

More videos:

  • Review - Amazon Connect Webinar - Create an Exceptional Contact Center Experience on AWS

Category Popularity

0-100% (relative to CliPlace and Amazon Connect)
Customer Service
100 100%
0% 0
Communication
0 0%
100% 100
Help Desk
100 100%
0% 0
Enterprise Communication
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare CliPlace and Amazon Connect

CliPlace Reviews

  1. CliPlace helps me improve customer support

    We set a goal to increase the level of customer support. After customer surveys, we realized that they need to be aware of their own tickets. This feature is absent in HubSpot. We found an alternative - CliPlace ticket portal. This contributes greatly to our goal.

    👍 Pros:    Сustomer ticket management|Access settings|Quick update|Ticket reply and commenting|Upload attachments|Branding portal
    👎 Cons:    Few access configurations|Without deals control|Slow support|Unfinished knowledge base

Amazon Connect Reviews

We have no reviews of Amazon Connect yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Amazon Connect seems to be more popular. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CliPlace mentions (0)

We have not tracked any mentions of CliPlace yet. Tracking of CliPlace recommendations started around Mar 2021.

Amazon Connect mentions (8)

  • Being Data-Driven is a Mindset Shift
    Amazon Connect (cloud contact center). - Source: dev.to / about 1 year ago
  • GPT-Powered chatbot over the phone - Try it, and see how it was built
    Amazon Connect is a powerful solution that lets us set up a phone number, build contact flows, support call centre agents, and everything in-between. It's not exactly a leader in this space, but it's smooth integration with other AWS Services makes it a breeze for this scenario. - Source: dev.to / over 1 year ago
  • Amazon to Close 4 of Its 5 US Call Centers, Shifts to Work-from-Home
    I wonder if Amazon is using Amazon Connect to allows agents to answer these calls remotely. https://aws.amazon.com/connect/. - Source: Hacker News / over 1 year ago
  • Gotta love the messaging
    One of my contracts im working on at the moment is creating an entire call centre automatically with https://aws.amazon.com/connect/ - imagine how many people used to be involved in running a WHOLE call centre. You don't even need real people anymore, im just programming the thing to query databases and read the results to people. Source: over 1 year ago
  • Digital Transformation and IT Modernization for Elections in AWS | AWS Whitepaper Summary
    1- Amazon Connect is an easy-to-use Omni-channel cloud contact center that helps companies provide superior customer service at a lower cost. 2- Amazon Connect is AI-enabled by default. 3- Amazon Connect integrated with Amazon Lex immediately to automate interactions and improve customer service. 4- Amazon Connect allows state and local election officials to be responsive to changing constituent demands, even... - Source: dev.to / over 2 years ago
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What are some alternatives?

When comparing CliPlace and Amazon Connect, you can also consider the following products

App Samurai - App Samurai is a mobile marketing technology company providing pinpoint solutions with in-house technologies.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Clickky's Self-Serve Platform - A self-serve platform to make mobile app promotion easy

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

HelpJuice - Helpjuice is easy-to-use knowledge base software that guarantees. 50% less support emails and happier customers.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.