ClickHelp VS Status.io

ClickHelp Reviews

1. Grace Dunce

   | Senior technical writer at Tech Networks | over 3 years ago
   It helps us a lot

   I like ClickHelp as we (my team) created a huge database with this tool and all the content is reusable. That makes the work simpler. We leave comments right inside the topic like in Google Docs. That is perfect! Nothing gets lost. The tool is cloud-based. So, we can work from any place. It happens that I make corrections during my weekend from home. It saves me from the necessity rush to the office. The portal is protected by a password. You may give access to your portal to your colleagues or readers and their permissions will be different. For us, the main advantage is that everything is in order and under control now.

   🏁 Competitors: MadCap Flare, Paligo

   👍 Pros:    Simple|Intuitive|Reasonable pricing|Feature rich

   👎 Cons:    None so far
2. Mark

   | Technical Writer at Freelance | almost 4 years ago
   Great tool!

   I started to use ClickHelp a couple of years ago. So far it is the only service that gives me the ability to create several manuals from one and the same source. I create the initial document that contains all the information and then generate different outputs hiding and showing some parts of the document. I do not have to copy and paste the passages all the time. One more thing I love is the branding. As a freelancer, I am often engaged in several projects. So I have to take care of the consistency and corporate identity of my documentation for each project. Each company has its own rules. For ClickHelp it is not a problem. What I enjoy as well is that when something goes wrong I can get back to the exact version of the document that I need. All the changes are saved in the version history.

   🏁 Competitors: Paligo

   👍 Pros:    Reliable|Feature rich|Convenient|Good price

Status.io Reviews

ClickHelp mentions (3)

• 7 Best Alternatives To MadCap Flare

  Clickhelp ClickHelp is an good option for companies looking for a new help authoring tool. ClickHelp is an up-to-date cloud-based documentation platform for teams who want to create, host, and maintain online software guides, knowledge bases, context help, and instructions. ClickHelp lets you to collaborate effectively with subject matter experts using the online portal, and publish documentation to a range of... - Source: dev.to / about 1 year ago

• Good documentation platforms

  I use ClickHelp, it provides all features you mentioned. You can learn more here: https://clickhelp.com/. Source: about 2 years ago

• Technical Writing Tools

  I used to work with Oxygen XML Author and easyDITA, which would be too expensive and might be overkill imo, so I was thinking about Madcap Flare or ClickHelp. Source: about 3 years ago

Status.io mentions (18)

• Mass Notify Clients of possible/on going outages that may or may not affect them?

  I strongly recommend a status page for your msp … there are many to choose from … we use https://status.io. Source: 11 months ago

• ConnectWise SSO down?

  Yup and the things they don't "invent", like the status page from status.io, it's poorly implemented. It took so long to get this basic page up with a complete garbage process. Source: about 1 year ago

• Current API plan does not include access to this endpoint

  Also weird given that Twitter is using 3rd-party service which apparently doesn’t even automatically log and post know downtime issues; service being: https://status.io/ (Assuming this is more of a the site’s not down unless the CTO says it is services.). - Source: Hacker News / about 1 year ago

• Connectwise 404 errors

  Only if status.io had some type of automation that could tie into another product like ConnectWise Automate.... Source: over 1 year ago

• Alternative communications channel

  Put it on our private https://status.io/ page. Source: over 1 year ago