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Clarabridge VS UserEcho

Compare Clarabridge VS UserEcho and see what are their differences

Atera
Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster. featured
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Clarabridge logo Clarabridge

Clarabridge transforms customer feedback into intelligence that empowers your workforce to take...

UserEcho logo UserEcho

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.
  • Clarabridge Landing page
    Landing page //
    2023-03-14
  • UserEcho Landing page
    Landing page //
    2021-10-22

Clarabridge videos

+ Add

Clarabridge Summer 2021 Product Release

More videos:

  • Review - Sentiment Analysis: Clarabridge tool
  • Review - Clarabridge for Customer Support

UserEcho videos

+ Add

UserEcho and min.us video review.avi

More videos:

  • Review - UserEcho editor extended with new features

Category Popularity

0-100% (relative to Clarabridge and UserEcho)

Clarabridge

UserEcho

Social Media Tools
100 100%
Social Media Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100
Social Media Marketing
100 100%
Social Media Marketing
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Clarabridge and UserEcho

Clarabridge Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Clarabridge is a Customer Experience Management (CEM) Platform that pulls data from various feedback sources. This data can easily be filtered within the platform, enabling users to optimise their website accordingly. This customer feedback tool has the following capabilities: text analytics, sentiment analysis, AI-fueled insights, linguistic categorisation, emotion...
Source: mopinion.com

UserEcho Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UserEcho is a software solution that offers a number of different tools including feedback, knowledge base, forum, helpdesk and livechat. Similar to GetSatisfaction, UserEcho also offers a voting system which enables you to determine what your customers like and don’t like. With this customer feedback tool, there is also the option for your visitors to send private requests...
Source: mopinion.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Your customers are telling you what new features they'd like to see and what bugs need fixed every time they send you a support ticket. Whether they directly ask for it, or just mention a problem that bug or lack of feature is causing, each support ticket should be a vote, a reminder that you should get this fixed. UserEcho helps you keep that in focus.
Source: zapier.com

Social recommendations and mentions

Based on our record, UserEcho seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Clarabridge mentions (0)

We have not tracked any mentions of Clarabridge yet. Tracking of Clarabridge recommendations started around Mar 2021.

UserEcho mentions (1)

  • I work for a large non profit and I have been tasked with creating and managing a guide for the community. I cannot or the life of me find a easy format to do this weather it be word or google sheets, any thoughts on what is the best online platform to create and manage a community resource guide?
    The nonprofit I work at uses https://userecho.com/ as a help forum and knowledge base. It's very inexpensive, easy to use, and has served us well. Source: 11 months ago

What are some alternatives?

When comparing Clarabridge and UserEcho, you can also consider the following products

Fixerkit - Fixerkit enables social media planning and seo analysis on different platforms to be collected on a single panel and done automatically. It aims to save the workforce and time

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Social Lift - Manage multiple social media accounts across different platforms and automate scheduled posts from...

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MaherPost - MaherPost is a Facebook Group Poster to Post to multiple Facebook Groups at once on AutoPilot.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

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