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CiviCRM VS Jira Service Desk

Compare CiviCRM VS Jira Service Desk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

CiviCRM logo CiviCRM

A Constituent relationship management for the Civic Sector

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • CiviCRM Landing page
    Landing page //
    2021-10-18
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

CiviCRM videos

+ Add

2014 CiviCRM User Summit Review

More videos:

  • Review - CiviLive: COVID-19 – Using WordPress & CiviCRM
  • Review - CiviCRM for Absolute Beginners

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to CiviCRM and Jira Service Desk)

CiviCRM

Jira Service Desk

CRM
100 100%
CRM
0% 0
Help Desk
0 0%
Help Desk
100% 100
Sales
100 100%
Sales
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

Share your experience with using CiviCRM and Jira Service Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare CiviCRM and Jira Service Desk

CiviCRM Reviews

We have no reviews of CiviCRM yet.
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Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Social recommendations and mentions

Based on our record, CiviCRM seems to be more popular. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CiviCRM mentions (10)

  • Self hosted club management software
    Apart from Admidio which has already been mentioned, another option to explore is CiviCRM. Source: about 1 year ago
  • Is it possible for a political candidate to run completely off of free press?
    As a software developer, I looked at some of what they did, and some of what is commercially available for candidates. The guy who won in the races I ran in was spending $1500/month for a website that was a simple brochure. Something that could be set up for even folks running for school board might be a simple hosted brochure/blog site with Wordpress as a front-end, with CivCRM keeping track of volunteers and... Source: about 1 year ago
  • Looking for a membership management system
    Https://civicrm.org/ [this works with a cms like drupal, wordpress, joomla etc]. Source: about 2 years ago
  • CRM for a freelancer / for software related companies
    So far I found Chatwoot, CiviCRM, Corteza, ERPNext, EspoCRM, Dolibarr, Odoo, OroCRM, Mautic, SuiteCRM and X2CRM and there are probably even much more available. It seems that Odoo and ERPNext are huge but also very flexible (with many extensions available). Source: about 2 years ago
  • Management of non-profit organisation
    If you are already using wordpress, you may also want to look at CiviCRM [https://civicrm.org/] for managing members etc. It is used by non-profit orgs. Source: over 2 years ago
View more

Jira Service Desk mentions (0)

We have not tracked any mentions of Jira Service Desk yet. Tracking of Jira Service Desk recommendations started around Mar 2021.

What are some alternatives?

When comparing CiviCRM and Jira Service Desk, you can also consider the following products

EspoCRM - EspoCRM is open source CRM (Customer Relationship Management) software that allows you to see, enter and evaluate all your company relationships regardless of the type.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Crust CRM - Crust CRM is an open source CRM with features like lead and account management, product management...

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Mautic - Mautic is marketing automation software (email, social, & more).

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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