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CiviCRM VS Crust CRM

Compare CiviCRM VS Crust CRM and see what are their differences

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CiviCRM logo CiviCRM

A Constituent relationship management for the Civic Sector

Crust CRM logo Crust CRM

Crust CRM is an open source CRM with features like lead and account management, product management...
  • CiviCRM Landing page
    Landing page //
    2021-10-18
  • Crust CRM Landing page
    Landing page //
    2023-06-12

CiviCRM features and specs

  • Open Source
    CiviCRM is open-source, meaning it is free to use and can be modified to fit specific organizational needs. This allows for cost savings and flexibility.
  • Integrations
    CiviCRM integrates well with popular CMS platforms like WordPress, Drupal, and Joomla, allowing for seamless incorporation into existing websites.
  • Comprehensive Features
    The software offers a wide range of features such as contact management, event management, membership management, contributions tracking, and email marketing.
  • Community Support
    Being open-source, CiviCRM benefits from an active global community providing regular updates, plugins, and support.
  • Customizability
    Organizations can tailor the software to meet their specific needs through extensive customization options and add-ons.

Possible disadvantages of CiviCRM

  • Complexity
    CiviCRM can be complex to set up and manage, which may necessitate technical expertise for optimal configuration and maintenance.
  • User Interface
    The user interface is often considered less intuitive and aesthetically outdated compared to other modern CRM systems.
  • Performance
    The system can be resource-intensive, potentially leading to slower performance if not properly optimized or on lower-end servers.
  • Initial Learning Curve
    Due to its comprehensive feature set, new users might experience a steep learning curve before they can use the system effectively.
  • Limited Professional Support
    While community support is strong, professional support options are somewhat limited, which might be a drawback for organizations looking for direct assistance.

Crust CRM features and specs

  • Open Source
    Crust CRM is open source, which means it can be customized and extended according to specific business needs without licensing costs.
  • Flexibility
    Highly flexible and can be tailored to fit various industries and use cases, thanks to its modular and scalable architecture.
  • Data Privacy
    Being self-hosted, Crust CRM offers greater control over data privacy and compliance, ensuring sensitive information is safeguarded according to organizational policies.
  • Integrated Solutions
    Includes a suite of integrated tools like messaging, help desk, and workflow management that enhance productivity and streamline business processes.
  • Cost-Effective
    No licensing fees make it a cost-effective solution, especially for small to medium-sized businesses looking to manage costs.
  • User-Friendly
    Features an intuitive user interface that is designed to be easy for users to navigate and operate, reducing the learning curve.

Possible disadvantages of Crust CRM

  • Technical Expertise Required
    Requires a good level of technical expertise for installation, customization, and maintenance, which can be a barrier for some organizations.
  • Resource Intensive
    Self-hosted solutions like Crust CRM may require significant server resources and management compared to cloud-based CRM solutions.
  • Community Support
    While open-source, support options primarily come from the community, which may be slower or less comprehensive compared to dedicated support services.
  • Initial Setup Complexity
    The initial setup process can be complex and time-consuming, potentially requiring additional staff or consultancy services.
  • Limited Third-Party Integrations
    May not have as many readily available third-party integrations compared to more established, proprietary CRM platforms.
  • Maintenance Responsibility
    All aspects of maintenance, updates, and security are the responsibility of the user organization, adding to administrative overhead.

Analysis of CiviCRM

Overall verdict

  • CiviCRM is considered a good choice for non-profit and advocacy organizations that need a comprehensive, customizable, and cost-effective CRM solution. Its strengths lie in its community-driven development, feature-rich functionality, and ability to handle a wide range of constituent management tasks.

Why this product is good

  • CiviCRM is a free, open-source CRM solution designed specifically for the needs of non-profit, civic sector, and advocacy organizations. It offers a wide range of features such as contact management, fundraising, event management, email marketing, and membership management, which are tailored to help organizations effectively engage and manage their constituents. Its integration capabilities with popular content management systems like WordPress, Joomla, and Drupal make it a flexible option for organizations using these platforms.

Recommended for

    Non-profits, civic organizations, advocacy groups, and other organizations in the public sector seeking a tailored CRM solution to manage contacts, donations, events, communications, and more without the expense of commercial CRM systems.

Analysis of Crust CRM

Overall verdict

  • Crust CRM is considered a good CRM solution for organizations looking for an open-source alternative to commercial CRM software. Its versatility, customization capabilities, and cost-effectiveness make it an attractive choice for many businesses.

Why this product is good

  • Crust CRM offers a comprehensive suite of features that are suitable for small to large businesses. It’s an open-source solution, providing users with flexibility and customization options that proprietary CRMs typically do not offer. Additionally, it offers strong data security and a seamless integration experience with other platforms. The platform is praised for its user-friendly interface and robust customer support.

Recommended for

  • Small to medium-sized businesses seeking a cost-effective CRM solution
  • Enterprises that prefer open-source software
  • Organizations that require high customization and flexibility
  • Businesses looking for a CRM that can easily integrate with other tools and platforms
  • Companies prioritizing data security and privacy

CiviCRM videos

+ Add

2014 CiviCRM User Summit Review

More videos:

  • Review - CiviLive: COVID-19 – Using WordPress & CiviCRM
  • Review - CiviCRM for Absolute Beginners

Crust CRM videos

+ Add

Open Source Alternative To Salesforce : Crust CRM

More videos:

Category Popularity

0-100% (relative to CiviCRM and Crust CRM)

CiviCRM

Crust CRM

CRM
64 64%
CRM
36% 36
Sales
64 64%
Sales
36% 36
Sales Workflow
69 69%
Sales Workflow
31% 31
Business & Commerce
60 60%
Business & Commerce
40% 40

User comments

Share your experience with using CiviCRM and Crust CRM. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, CiviCRM seems to be more popular. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CiviCRM mentions (10)

  • Self hosted club management software
    Apart from Admidio which has already been mentioned, another option to explore is CiviCRM. Source: about 2 years ago
  • Is it possible for a political candidate to run completely off of free press?
    As a software developer, I looked at some of what they did, and some of what is commercially available for candidates. The guy who won in the races I ran in was spending $1500/month for a website that was a simple brochure. Something that could be set up for even folks running for school board might be a simple hosted brochure/blog site with Wordpress as a front-end, with CivCRM keeping track of volunteers and... Source: about 2 years ago
  • Looking for a membership management system
    Https://civicrm.org/ [this works with a cms like drupal, wordpress, joomla etc]. Source: about 3 years ago
  • CRM for a freelancer / for software related companies
    So far I found Chatwoot, CiviCRM, Corteza, ERPNext, EspoCRM, Dolibarr, Odoo, OroCRM, Mautic, SuiteCRM and X2CRM and there are probably even much more available. It seems that Odoo and ERPNext are huge but also very flexible (with many extensions available). Source: about 3 years ago
  • Management of non-profit organisation
    If you are already using wordpress, you may also want to look at CiviCRM [https://civicrm.org/] for managing members etc. It is used by non-profit orgs. Source: over 3 years ago
View more

Crust CRM mentions (0)

We have not tracked any mentions of Crust CRM yet. Tracking of Crust CRM recommendations started around Mar 2021.

What are some alternatives?

When comparing CiviCRM and Crust CRM, you can also consider the following products

EspoCRM - EspoCRM is open source CRM (Customer Relationship Management) software that allows you to see, enter and evaluate all your company relationships regardless of the type.

Pipeliner CRM - Pipeliner CRM empowers small to medium-sized sales teams to close more deals and lower risk. Implementation and training are a breeze. Mac & Windows.

Odoo CRM - Open Source CRM

Less Annoying CRM - A simple customer relationship manager made just for small businesses. Manage contact info, track leads, and never miss a follow-up.

Zoho CRM - Omnichannel CRM for Businesses of all sizes

WORKetc CRM - All-in-one business management system. CRM + Social + Projects + Billing

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