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Cisco DNA Center VS ManageEngine ServiceDesk Plus

Compare Cisco DNA Center VS ManageEngine ServiceDesk Plus and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Cisco DNA Center logo Cisco DNA Center

Find and resolve network issues with Cisco DNA Center. Provides software-based network automation and assurance. Control and manage intent-based networks.

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.
  • Cisco DNA Center Landing page
    Landing page //
    2023-08-17
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06

Cisco DNA Center features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Cisco DNA Center videos

+ Add

Overview of Cisco DNA Center

More videos:

  • Tutorial - How to use Cisco DNA Center Appliance for Assurance and SD-Access
  • Review - Overview of Cisco DNA Center Assurance

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Category Popularity

0-100% (relative to Cisco DNA Center and ManageEngine ServiceDesk Plus)

Cisco DNA Center

ManageEngine ServiceDesk Plus

Monitoring Tools
74 74%
Monitoring Tools
26% 26
Help Desk
0 0%
Help Desk
100% 100
Security
100 100%
Security
0% 0
Service Desk
0 0%
Service Desk
100% 100

User comments

Share your experience with using Cisco DNA Center and ManageEngine ServiceDesk Plus. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Cisco DNA Center and ManageEngine ServiceDesk Plus

Cisco DNA Center Reviews

We have no reviews of Cisco DNA Center yet.
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ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

What are some alternatives?

When comparing Cisco DNA Center and ManageEngine ServiceDesk Plus, you can also consider the following products

Nmap - Nmap Free Security Scanner, Port Scanner, & Network Exploration Tool. Download open source software for Linux, Windows, UNIX, FreeBSD, etc.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SolarWinds Network Configuration Manager - SolarWinds is a leading provider of powerful and affordable IT infrastructure management software. Make IT look easy.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Cisco Network Assistant - Cisco Network Assistant simplifies wired and wireless network management, and provides critical product information using Cisco Active Advisor.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

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