channels.app VS Melrose Labs SMSC Simulator

To understand your customers even better, it’s great to put yourself in their shoes. Imagine that you have some important issue to solve and all you need is a professional response from a support agent.

Instead, you wait for 10 minutes until you finally reach an agent, then he can’t understand your problem and keeps asking annoying questions, the whole conversation is clueless and you decide to hang up and don’t use this company’s product ever again. Quite realistic, isn’t it?

This is where Channels comes to the rescue. We give your business many features to boost your customer service. The benefits include:

• all customer details before a call, so you don’t have to do a long, pointless interview before the actual point of conversation;

• integration with e-commerce platforms, such as Shopify, Magento, Pipedrive, etc., so you don’t need to change your current workflow at all;

• the mobile app, so you can handle important business calls anytime and anywhere;

• Chrome extension, so you can make and answer one-click calls from your computer;

• two-way SMS communication, so you aren’t limited to phone calls in your customer service;

• the IVR system, so you can let your customers call the right agent every time they want;

• international phone numbers, so your customers may have a call from more than 60 countries worldwide with ease and the lowest rates on the market.

Make your customers feel like home. Start your free trial with Channels now.

Melrose Labs operates SMSC simulators (aka SMPP server simulators) and Dedicated SMSC Simulators for use in the development and testing of SMS text messaging capabilities within applications. They simulate SMSCs (short message service centres) and SMPP SMS gateways, and simulate SMS message delivery. SMPP v3.3, SMPP v3.4 and SMPP v5 using TLS and non-TLS connections are supported.

Applications send SMS messages to mobiles by submitting messages to the SMSC Simulator service using SMPP. The SMSC simulators simulate the delivery of the messages, including the generation of delivery receipts back to the application. SMS messages from mobile numbers can also be submitted and delivered to the SMS application (see Simulate Inbound SMS to your Application).

The SMSC simulators enable you to send SMS messages from your application without messages being delivered to real mobile phones and therefore without any SMS delivery costs. Stress testing of your application can also be performed to show how your application behaves under load and various other scenarios tested before live operation and without affecting production SMSCs. The SMSC simulators can handle high rates of SMS and a large number of simultaneous connections from your application.