Melrose Labs SMSC Simulator VS CloudTalk

Melrose Labs operates SMSC simulators (aka SMPP server simulators) and Dedicated SMSC Simulators for use in the development and testing of SMS text messaging capabilities within applications. They simulate SMSCs (short message service centres) and SMPP SMS gateways, and simulate SMS message delivery. SMPP v3.3, SMPP v3.4 and SMPP v5 using TLS and non-TLS connections are supported.

Applications send SMS messages to mobiles by submitting messages to the SMSC Simulator service using SMPP. The SMSC simulators simulate the delivery of the messages, including the generation of delivery receipts back to the application. SMS messages from mobile numbers can also be submitted and delivered to the SMS application (see Simulate Inbound SMS to your Application).

The SMSC simulators enable you to send SMS messages from your application without messages being delivered to real mobile phones and therefore without any SMS delivery costs. Stress testing of your application can also be performed to show how your application behaves under load and various other scenarios tested before live operation and without affecting production SMSCs. The SMSC simulators can handle high rates of SMS and a large number of simultaneous connections from your application.

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. All you have to do is connect to the internet and CloudTalk will take care of everything else. The advantage of cloud software is also the ability to fully scale and adapt to customer needs.

CloudTalk provides a number of advanced features such as automated call distribution, call forwarding, interactive voice response, custom reporting, international numbers and much more. One of the biggest benefits are the integrations with globally used systems (eg HubSpot, Zendesk, Salesforce, Intercom, Freshdesk ...) where companies have all the data in one place and always up to date.