channels.app VS ManageEngine Applications Manager

To understand your customers even better, it’s great to put yourself in their shoes. Imagine that you have some important issue to solve and all you need is a professional response from a support agent.

Instead, you wait for 10 minutes until you finally reach an agent, then he can’t understand your problem and keeps asking annoying questions, the whole conversation is clueless and you decide to hang up and don’t use this company’s product ever again. Quite realistic, isn’t it?

This is where Channels comes to the rescue. We give your business many features to boost your customer service. The benefits include:

• all customer details before a call, so you don’t have to do a long, pointless interview before the actual point of conversation;

• integration with e-commerce platforms, such as Shopify, Magento, Pipedrive, etc., so you don’t need to change your current workflow at all;

• the mobile app, so you can handle important business calls anytime and anywhere;

• Chrome extension, so you can make and answer one-click calls from your computer;

• two-way SMS communication, so you aren’t limited to phone calls in your customer service;

• the IVR system, so you can let your customers call the right agent every time they want;

• international phone numbers, so your customers may have a call from more than 60 countries worldwide with ease and the lowest rates on the market.

Make your customers feel like home. Start your free trial with Channels now.

ManageEngine Applications Manager is an integrated application and server performance monitoring solution that helps businesses ensure high availability and optimal performance of their critical applications. It provides deep visibility into the performance of a diverse set of infrastructure components — both within the data center and on the cloud.

Code-level insights into applications DevOps teams can identify problematic lines within application code, detect slow and erroneous transactions, and rapidly reduce MTTR for applications built on Java, .NET, Ruby on Rails, Node.js, .NET Core and PHP.

Synthetic transaction monitoring Detect components that slow down your web page before it affects the end-users by simulating multi-page workflows via a real browser and monitoring them from various locations around the world.

Find & fix issues faster Save time by quickly getting to the root cause of problems with the root-cause analyzer. Make use of static and dynamic thresholds as well as dynamic baselining to proactively address performance issues.

Powerful reports Applications Manager provides objective reports that are easy to interpret and focuses on historical and predictive analytics. These insights help you make educated decisions.

Easy to use Get started in minutes. Easy to install and no training or consultation is required. Applications Manager's user-friendly GUI makes monitoring easy with intuitive dashboards and easily configurable settings.