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Certainly VS Simplify360

Compare Certainly VS Simplify360 and see what are their differences

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Certainly logo Certainly

Simpler, better insurance starting at $5 a month? Certainly.

Simplify360 logo Simplify360

An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.
  • Certainly Landing page
    Landing page //
    2021-06-04
  • Simplify360 Landing page
    Landing page //
    2023-09-06

Simplify360 is an omnichannel AI-based customer service software that helps you support customers through traditional channels like Email as well as social media channels like Facebook,Twitter, Instagram.

Simplify360 can help you automate live chats with AI based chatbots actoss instant messengers including WhatsAPP, Facebook & Instagram Messenger, Viber, Line etc.

It can also help you manage reviews across e-commerce (Flipkart, Amazaon etc.) , locations (Google, Facebook, Zomato, Yelp, etc.) and App Stores.

Simplify360 comes with best in class analytics and social media listening capabilities.

Certainly features and specs

No features have been listed yet.

Simplify360 features and specs

  • Comprehensive Social Monitoring
    Simplify360 offers extensive social media monitoring capabilities, allowing businesses to track mentions, brand sentiment, and competitor activity across various platforms.
  • Omni-Channel Engagement
    The platform supports engagement across multiple channels including social media, email, and live chat, enabling a unified approach to customer interactions.
  • Robust Analytics
    Provides detailed analytics and reporting tools that help businesses understand customer behavior and improve decision-making.
  • Customizable Dashboards
    Simplify360 allows users to create customizable dashboards tailored to specific needs, providing relevant metrics at a glance.
  • AI-Driven Insights
    Leverages artificial intelligence to provide predictive analytics and insights, helping businesses anticipate customer needs and trends.

Possible disadvantages of Simplify360

  • Complexity for Beginners
    The platform's extensive features and options may present a steep learning curve for new or inexperienced users.
  • Pricing Structure
    May have a complex or premium pricing model that can be a barrier for small businesses or startups with limited budgets.
  • Integration Limitations
    While it supports many platforms, certain niche platforms or specific business software might not be directly integrated.
  • Customer Support Limitations
    Some users may experience delays or limitations in customer support response times, affecting issue resolution speed.
  • Limited Offline Support
    Primarily focused on digital channels, the platform may offer limited support for offline or traditional media monitoring.

Certainly videos

+ Add

The Future Certainly Sucks

More videos:

  • Review - Children of Morta Review -- Certainly Good, but Is It GREAT?

Simplify360 videos

+ Add

Introduction Simplify360 : The Best Social Customer Service Platform

More videos:

  • Review - Social Media Monitoring using Simplify360
  • Review - Simplify360 for Engaging and Publishing on Social Media

Category Popularity

0-100% (relative to Certainly and Simplify360)

Certainly

Simplify360

Customer Service
31 31%
Customer Service
69% 69
Tool
0 0%
Tool
100% 100
AI
100 100%
AI
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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What are some alternatives?

When comparing Certainly and Simplify360, you can also consider the following products

Cognigy.AI - Conversational AI across the organization - service, operations, marketing, sales and HR.

Gladly - Gladly develops a communication interface that allows agents and customers to converse across voice, email, SMS, and social media.

ChatCreate - ChatCreate takes out the predictable/repetitive parts from customer support and sales conversations.

Alphachat.ai - AlphaChat is a no code platform for automating customer service chat with Natural Language Understanding Conversational AI.

simulai - Build Your Survey Bot Like A Text Document

Khoros Marketing - Khoros community and social media management software that makes it easy for marketing and support teams to deliver the best customer experiences.

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