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Catchpoint VS UseResponse

Compare Catchpoint VS UseResponse and see what are their differences

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The platform for exceptional customer service at scale. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Catchpoint logo Catchpoint

Catch issues before they impact your business

UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system
  • Catchpoint Landing page
    Landing page //
    2023-03-31

Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint’s Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.

  • UseResponse Landing page
    Landing page //
    2023-10-10

Catchpoint videos

+ Add

Catchpoint Synthetic Monitoring for Effective DEM

More videos:

  • Review - Webinar: How Priceline Leverages Catchpoint for End User Experience Monitoring
  • Review - Mehdi Daoudi (Catchpoint Systems) Interview - Velocity NY 2014

UseResponse videos

+ Add

Customer Feedback & Support Software UseResponse

Category Popularity

0-100% (relative to Catchpoint and UseResponse)

Catchpoint

UseResponse

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Feedback
0 0%
Customer Feedback
100% 100
Log Management
100 100%
Log Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Catchpoint and UseResponse

Catchpoint Reviews

We have no reviews of Catchpoint yet.
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UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

What are some alternatives?

When comparing Catchpoint and UseResponse, you can also consider the following products

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

LogicMonitor - LogicMonitor is the SaaS performance monitoring platform for the world's best IT teams. Deploy Fast, Monitor More, Improve Ops.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Exoprise - Exoprise provides Digital Experience Monitoring for enterprise SaaS applications like Microsoft 365, Salesforce, ServiceNow, Active Directory, SSO, Okta, Box, and more!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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