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CallTools VS Genesys

Compare CallTools VS Genesys and see what are their differences

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CallTools logo CallTools

All-in-one predictive dialer & inbound call center solution

Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.
  • CallTools Landing page
    Landing page //
    2023-09-16
  • Genesys Landing page
    Landing page //
    2023-09-13

CallTools videos

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Calltools campaign in less then 5 minutes | Wholesale Real Estate Cold Calling

Genesys videos

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Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

Category Popularity

0-100% (relative to CallTools and Genesys)

CallTools

Genesys

Communication
15 15%
Communication
85% 85
VoIP
100 100%
VoIP
0% 0
Enterprise Communication
9 9%
Enterprise Communication
91% 91
Business & Commerce
24 24%
Business & Commerce
76% 76

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare CallTools and Genesys

CallTools Reviews

Best Call Center Software: The Complete List (2020 Update)
Calltools helps you boost your team’s productivity by providing access to their high speed predictive dialer. Not to mention, this technology integrates with several other product and client management systems like Salesforce, Infusionsoft, Zoho, HubSpot, and more.
Source: biz30.timedoctor.com

Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

What are some alternatives?

When comparing CallTools and Genesys, you can also consider the following products

8x8 X Series - X Series connects teams across channels and around the globe, giving you access your most critical information securely, from any location.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Vonage Business Communications - Vonage Business Communications transforms communications and activates conversations anytime, anywhere. Learn more about unified communications now!

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

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