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CallRail VS NICE inContact

Compare CallRail VS NICE inContact and see what are their differences

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CallRail logo CallRail

A-la-carte call tracking software for small business

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • CallRail Landing page
    Landing page //
    2023-10-05
  • NICE inContact Landing page
    Landing page //
    2023-10-04

CallRail videos

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NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to CallRail and NICE inContact)

CallRail

NICE inContact

Call Tracking And Analytics
100 100%
Call Tracking And Analytics
0% 0
Communication
0 0%
Communication
100% 100
Call Tracking
100 100%
Call Tracking
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

Share your experience with using CallRail and NICE inContact. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare CallRail and NICE inContact

CallRail Reviews

We have no reviews of CallRail yet.
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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Social recommendations and mentions

Based on our record, CallRail seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CallRail mentions (3)

  • Save over $20 on first month with Callrail (14 day free trial)
    I use callrail.com for my business to create tracking phone numbers attached to websites that my company uses to forward calls to clients and track leads. There are many use cases to use tracking phone numbers for in Ad agencies, SEO companies, ecommerce, brick and mortar, and service businesses. Or to keep your personal number separate from other uses but still have calls forward to your phone number for less... Source: 10 months ago
  • Website Conversions: What is the common method for setting up phone calls on a landing page or website?
    Yes, use third party call trackers like callrail.com Much more accurate IMO. Source: over 2 years ago
  • Client wants a unique phone number for third party tracking. How do I do that?
    Use a third-party service like callrail or calltrackingmetrics. There are many competitors to those two as well to pick from. Source: about 3 years ago

NICE inContact mentions (0)

We have not tracked any mentions of NICE inContact yet. Tracking of NICE inContact recommendations started around Mar 2021.

What are some alternatives?

When comparing CallRail and NICE inContact, you can also consider the following products

Clixtell - Clixtell is a world leader in providing cutting edge solutions for call tracking & analytics, detecting & preventing Google Ads & Bing Ads click fraud activity and website video recording.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

CallTrack AI - Track and optimize your phone calls with CallTrack.ai. Measure your marketing ROI, capture quality leads, and boost your sales.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

ClickCease - ClickCease is a click fraud detection and protection solution.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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