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CallRail VS Genesys Cloud

Compare CallRail VS Genesys Cloud and see what are their differences

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CallRail logo CallRail

A-la-carte call tracking software for small business

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • CallRail Landing page
    Landing page //
    2023-10-05
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

CallRail videos

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Genesys Cloud videos

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Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to CallRail and Genesys Cloud)

CallRail

Genesys Cloud

Call Tracking And Analytics
100 100%
Call Tracking And Analytics
0% 0
Communication
0 0%
Communication
100% 100
Call Tracking
100 100%
Call Tracking
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using CallRail and Genesys Cloud. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, CallRail seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CallRail mentions (3)

  • Save over $20 on first month with Callrail (14 day free trial)
    I use callrail.com for my business to create tracking phone numbers attached to websites that my company uses to forward calls to clients and track leads. There are many use cases to use tracking phone numbers for in Ad agencies, SEO companies, ecommerce, brick and mortar, and service businesses. Or to keep your personal number separate from other uses but still have calls forward to your phone number for less... Source: 10 months ago
  • Website Conversions: What is the common method for setting up phone calls on a landing page or website?
    Yes, use third party call trackers like callrail.com Much more accurate IMO. Source: over 2 years ago
  • Client wants a unique phone number for third party tracking. How do I do that?
    Use a third-party service like callrail or calltrackingmetrics. There are many competitors to those two as well to pick from. Source: about 3 years ago

Genesys Cloud mentions (0)

We have not tracked any mentions of Genesys Cloud yet. Tracking of Genesys Cloud recommendations started around Mar 2021.

What are some alternatives?

When comparing CallRail and Genesys Cloud, you can also consider the following products

Clixtell - Clixtell is a world leader in providing cutting edge solutions for call tracking & analytics, detecting & preventing Google Ads & Bing Ads click fraud activity and website video recording.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

CallTrack AI - Track and optimize your phone calls with CallTrack.ai. Measure your marketing ROI, capture quality leads, and boost your sales.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

ClickCease - ClickCease is a click fraud detection and protection solution.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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