Software Alternatives & Reviews

CallRail VS Ameyo Video Contact Center

Compare CallRail VS Ameyo Video Contact Center and see what are their differences

CallRail logo CallRail

A-la-carte call tracking software for small business

Ameyo Video Contact Center logo Ameyo Video Contact Center

Video Contact Center to humanize contact center, build trust, grow sales, identify issues and resolve them faster, improve CSAT rate, and more with a live video chat!
  • CallRail Landing page
    Landing page //
    2023-10-05
  • Ameyo Video Contact Center Landing page
    Landing page //
    2023-01-10

Ameyo launches Video Contact Center to fill the gap of physical interaction in the pandemic times. Businesses often come across situations where their customers prefer a face to face conversation with skilled professionals. Due to the pandemic, such businesses have seen an unprecedented fall. Other communication channels are not capable of building trust and guide customers while being able to analyze their facial expressions and gestures. Ameyo’s Video Contact Center Software makes it absolutely hassle-free to connect with your customers via a live video chat to increase sales as well as to grow sales. The software has features like easy video call scheduling, video chat ticking, real-time monitoring, and co-browsing where data security is in the first place. For instance, it simplifies the process of helping your bank customers to fill up complex forms by allowing agents to co-browse and sharing the same screen. However, the access control is taken extra care of by adhering to the security compliances. Also, stringent monitoring capabilities make it different from other video conferencing tools. It lets you analyze and monitor agents’ performance and productivity with live chat monitoring.

Benefits of Ameyo Video Contact Center-

1- Cost reduction by replacing physical meeting 2- Increase First Call Resolution and NPS 3- Make calls even at low internet bandwidth of 150 Kbps 4- PCI DSS compliant and ISO 27001 & ISO 27018 certified

CallRail features and specs

No features have been listed yet.

Ameyo Video Contact Center features and specs

  • Video chat: Yes
  • Video Sharing: Yes
  • Schedule Video Calls: Yes
  • Co-browsing: Yes
  • Screen sharing: yes
  • Video Chat Ticketing: Yes
  • Real-time Monitoring: Yes

Category Popularity

0-100% (relative to CallRail and Ameyo Video Contact Center)
Call Tracking And Analytics
Communication
0 0%
100% 100
Call Tracking
100 100%
0% 0
Call Center Software
0 0%
100% 100

User comments

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Social recommendations and mentions

Based on our record, CallRail seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CallRail mentions (3)

  • Save over $20 on first month with Callrail (14 day free trial)
    I use callrail.com for my business to create tracking phone numbers attached to websites that my company uses to forward calls to clients and track leads. There are many use cases to use tracking phone numbers for in Ad agencies, SEO companies, ecommerce, brick and mortar, and service businesses. Or to keep your personal number separate from other uses but still have calls forward to your phone number for less... Source: 10 months ago
  • Website Conversions: What is the common method for setting up phone calls on a landing page or website?
    Yes, use third party call trackers like callrail.com Much more accurate IMO. Source: over 2 years ago
  • Client wants a unique phone number for third party tracking. How do I do that?
    Use a third-party service like callrail or calltrackingmetrics. There are many competitors to those two as well to pick from. Source: about 3 years ago

Ameyo Video Contact Center mentions (0)

We have not tracked any mentions of Ameyo Video Contact Center yet. Tracking of Ameyo Video Contact Center recommendations started around Mar 2021.

What are some alternatives?

When comparing CallRail and Ameyo Video Contact Center, you can also consider the following products

Clixtell - Clixtell is a world leader in providing cutting edge solutions for call tracking & analytics, detecting & preventing Google Ads & Bing Ads click fraud activity and website video recording.

Bright Pattern - Bright Pattern provides multichannel cloud contact center software enabling rich customer experiences across popular channels.

CallTrack AI - Track and optimize your phone calls with CallTrack.ai. Measure your marketing ROI, capture quality leads, and boost your sales.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

ClickCease - ClickCease is a click fraud detection and protection solution.

Genesys - Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.