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CallRail VS Genesys

Compare CallRail VS Genesys and see what are their differences

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CallRail logo CallRail

A-la-carte call tracking software for small business

Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.
  • CallRail Landing page
    Landing page //
    2023-10-05
  • Genesys Landing page
    Landing page //
    2023-09-13

CallRail videos

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Genesys videos

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Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

Category Popularity

0-100% (relative to CallRail and Genesys)

CallRail

Genesys

Call Tracking And Analytics
100 100%
Call Tracking And Analytics
0% 0
Communication
0 0%
Communication
100% 100
Call Tracking
100 100%
Call Tracking
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare CallRail and Genesys

CallRail Reviews

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Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

Social recommendations and mentions

Based on our record, CallRail seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CallRail mentions (3)

  • Save over $20 on first month with Callrail (14 day free trial)
    I use callrail.com for my business to create tracking phone numbers attached to websites that my company uses to forward calls to clients and track leads. There are many use cases to use tracking phone numbers for in Ad agencies, SEO companies, ecommerce, brick and mortar, and service businesses. Or to keep your personal number separate from other uses but still have calls forward to your phone number for less... Source: 10 months ago
  • Website Conversions: What is the common method for setting up phone calls on a landing page or website?
    Yes, use third party call trackers like callrail.com Much more accurate IMO. Source: over 2 years ago
  • Client wants a unique phone number for third party tracking. How do I do that?
    Use a third-party service like callrail or calltrackingmetrics. There are many competitors to those two as well to pick from. Source: about 3 years ago

Genesys mentions (0)

We have not tracked any mentions of Genesys yet. Tracking of Genesys recommendations started around Mar 2021.

What are some alternatives?

When comparing CallRail and Genesys, you can also consider the following products

Clixtell - Clixtell is a world leader in providing cutting edge solutions for call tracking & analytics, detecting & preventing Google Ads & Bing Ads click fraud activity and website video recording.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

CallTrack AI - Track and optimize your phone calls with CallTrack.ai. Measure your marketing ROI, capture quality leads, and boost your sales.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

ClickCease - ClickCease is a click fraud detection and protection solution.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

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