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Callfinder VS Genesys

Compare Callfinder VS Genesys and see what are their differences

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Callfinder logo Callfinder

500 million+ members | Manage your professional identity. Build and engage with your professional network. Access knowledge, insights and opportunities.

Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.
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  • Genesys Landing page
    Landing page //
    2023-09-13

Callfinder videos

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Improve Agent Performance with CallFinder’s Automated Quality Monitoring Solution

More videos:

  • Review - CallFinder + Best Dental: Improving the Patient Experience with Actionable Insights
  • Review - JESUITS - gadget@TTS -Ep25- MultiTech CallFinder GSM

Genesys videos

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Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

Category Popularity

0-100% (relative to Callfinder and Genesys)

Callfinder

Genesys

Communication
22 22%
Communication
78% 78
Business & Commerce
38 38%
Business & Commerce
62% 62
Enterprise Communication
0 0%
Enterprise Communication
100% 100
Work Management
100 100%
Work Management
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Callfinder and Genesys

Callfinder Reviews

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Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

What are some alternatives?

When comparing Callfinder and Genesys, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Observe.AI - Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

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