Bytes Route was originally created out of the need for better customer onboarding within software products. After pivoting a couple of times, the Saas settled to addresses small to medium web applications and websites, helping them improve their user onboarding thus making sure end-users are getting the best out of the products. The platform can also help reducing churn rates as well as customer support tickets and also increase the overall user experience.

Coding skills are optional and not required. The onboarding content can be created naturally, by anyone from the team.

Users can create onboarding content in the form of dynamic, multi-step product tours. In-app product tours are a way better solution than video for end-users since it provides a hands-on experience.

Small or just starting startups are more than welcome to try Bytes Route considering the platform is free.

Feedback is highly appreciated

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances

Key-Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size