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Bugzilla VS Request Tracker

Compare Bugzilla VS Request Tracker and see what are their differences

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Bugzilla logo Bugzilla

Bugzilla is a "Defect Tracking System" or "Bug-Tracking System".

Request Tracker logo Request Tracker

open-source enterprise grade issue and ticket tracking system
  • Bugzilla Landing page
    Landing page //
    2023-10-23
  • Request Tracker Landing page
    Landing page //
    2023-07-30

Bugzilla videos

+ Add

Bugzilla Review of mods and receipts

More videos:

  • Tutorial - Complete Bugzilla Tutorial in 1 Hour

Request Tracker videos

+ Add

Introduction to Request Tracker (RT)

More videos:

  • Review - Deploying Request Tracker

Category Popularity

0-100% (relative to Bugzilla and Request Tracker)

Bugzilla

Request Tracker

Project Management
72 72%
Project Management
28% 28
Customer Support
0 0%
Customer Support
100% 100
Task Management
100 100%
Task Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Bugzilla and Request Tracker. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Bugzilla and Request Tracker

Bugzilla Reviews

Top 17 Best Bug Tracking Tools: an overview 19 Jun 2017
Originally created by the Mozilla Foundation, Bugzilla is a popular, open source bug tracking tool used by a wide range of organisations. Although considered one of the more minimal bug tracking systems out there, it has an advanced search system and a highly comprehensive reporting tool that can generate charts and automated scheduled reports. Additionally, it offers a safe...
Source: mopinion.com

Request Tracker Reviews

We have no reviews of Request Tracker yet.
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Social recommendations and mentions

Based on our record, Request Tracker seems to be more popular. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Bugzilla mentions (0)

We have not tracked any mentions of Bugzilla yet. Tracking of Bugzilla recommendations started around Mar 2021.

Request Tracker mentions (22)

  • I don't want to fill out your contact form
    > Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / 2 days ago
  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 8 months ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 10 months ago
  • Ticketing Systems
    I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 11 months ago
  • Open source employee management and help ticket system?
    We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 11 months ago
View more

What are some alternatives?

When comparing Bugzilla and Request Tracker, you can also consider the following products

Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.

osTicket - osTicket is a widely-used open source support ticket system.

Redmine - Flexible project management web application

Zammad - The Zammad - Help Desk and Ticket System - Community Page

Mantis Bug Tracker - Mantis Bug Tracker is a free and open source, web-based bug tracking system.

SourceForge - The Complete Open-Source and Business Software Platform.

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