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Brightpearl VS Zendesk Support

Compare Brightpearl VS Zendesk Support and see what are their differences

SysAid
SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management featured
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Brightpearl logo Brightpearl

Business management software from Brightpearl lets you manage the heart of your retail business, from ordering to shipping, all in one place. Learn more.

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing
  • Brightpearl Landing page
    Landing page //
    2023-04-06
Not present

Brightpearl videos

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Automating Your eCommerce | Brightpearl

More videos:

  • Review - Brightpearl accounting : sales and customers
  • Review - Brightpearl Product: Reporting

Zendesk Support videos

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Introduction to Zendesk Support (for beginners)

Category Popularity

0-100% (relative to Brightpearl and Zendesk Support)

Brightpearl

Zendesk Support

ERP
100 100%
ERP
0% 0
Customer Support
0 0%
Customer Support
100% 100
eCommerce
100 100%
eCommerce
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Brightpearl and Zendesk Support

Brightpearl Reviews

20 Best Retail Management Software Reviewed for 2024
Why I picked Brightpearl: I chose Brightpearl because it helps retailers manage various aspects of their business, such as inventory, orders, customer data and so on. Its inventory management feature helps businesses maintain accurate records of inventory and order data across all channels. It enables businesses to process and manage orders efficiently, including order...
Source: theecommmanager.com
9 Small Business Inventory Management Software
Brightpearl is an inventory system and retail management system built for retail businesses. It is created particularly for higher transaction volumes. You can optimize inventory management, order management, fulfillment, warehousing, purchasing, accounting, and more. It is the only inventory you need to automate and streamline your business.
Source: www.zarmoney.com
15 Best Order Management Software for Inventory Management in 2022
Brightpearl also offers 24/7 support with a live rep, as well as online support should you run into problems.
Source: www.skuvault.com
The Best Retail Management Software of 2021
The software is specifically designed for retail business models. It’s an omnichannel that integrates with the retail tech ecosystem, records crucial sales data, and offers real-time insights to keep users in full control of the process. Brightpearl is made for merchants and regularly updated to add new features that make it more retail-focused.
Source: digital.com
6 Best Retail Management Software 2020
It’s not just ecommerce services that Brightpearl integrates with. At the time of this writing, there are 53 services on Brightpearl’s integration list. They run the gamut including online sales, accounting, payment processing, POS, marketing, and reporting. Big names on the list include Walmart, QuickBooks, Xero, ShipStation, DHL, UPS, FedEx, PayPal, Mailchimp, Stripe, and...
Source: fitsmallbusiness.com

Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

What are some alternatives?

When comparing Brightpearl and Zendesk Support, you can also consider the following products

Oracle NetSuite - NetSuite is the leading integrated cloud business software suite, including business accounting, ERP, CRM and ecommerce software.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

TradeGecko - TradeGecko (now QuickBooks Commerce) is inventory management software for ecommerce and wholesalers - simplify your inventory & order operations with powerful inventory management, multichannel selling, inventory reports and more!

Zoho Desk - Industry's first context-aware Helpdesk Software

UniCommerce - Web-based multi channel order fulfillment software.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

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