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Brightpearl VS HelpScout

Compare Brightpearl VS HelpScout and see what are their differences

Agiliron
Omni-Channel SaaS Solution Suite for Retail, Wholesale & eCommerce businesses featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Brightpearl logo Brightpearl

Business management software from Brightpearl lets you manage the heart of your retail business, from ordering to shipping, all in one place. Learn more.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Brightpearl Landing page
    Landing page //
    2023-04-06
  • HelpScout Landing page
    Landing page //
    2023-07-14

Brightpearl videos

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Automating Your eCommerce | Brightpearl

More videos:

  • Review - Brightpearl accounting : sales and customers
  • Review - Brightpearl Product: Reporting

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Brightpearl and HelpScout)

Brightpearl

HelpScout

ERP
100 100%
ERP
0% 0
Customer Support
0 0%
Customer Support
100% 100
eCommerce
100 100%
eCommerce
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Brightpearl and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Brightpearl and HelpScout

Brightpearl Reviews

20 Best Retail Management Software Reviewed for 2024
Why I picked Brightpearl: I chose Brightpearl because it helps retailers manage various aspects of their business, such as inventory, orders, customer data and so on. Its inventory management feature helps businesses maintain accurate records of inventory and order data across all channels. It enables businesses to process and manage orders efficiently, including order...
Source: theecommmanager.com
9 Small Business Inventory Management Software
Brightpearl is an inventory system and retail management system built for retail businesses. It is created particularly for higher transaction volumes. You can optimize inventory management, order management, fulfillment, warehousing, purchasing, accounting, and more. It is the only inventory you need to automate and streamline your business.
Source: www.zarmoney.com
15 Best Order Management Software for Inventory Management in 2022
Brightpearl also offers 24/7 support with a live rep, as well as online support should you run into problems.
Source: www.skuvault.com
The Best Retail Management Software of 2021
The software is specifically designed for retail business models. It’s an omnichannel that integrates with the retail tech ecosystem, records crucial sales data, and offers real-time insights to keep users in full control of the process. Brightpearl is made for merchants and regularly updated to add new features that make it more retail-focused.
Source: digital.com
6 Best Retail Management Software 2020
It’s not just ecommerce services that Brightpearl integrates with. At the time of this writing, there are 53 services on Brightpearl’s integration list. They run the gamut including online sales, accounting, payment processing, POS, marketing, and reporting. Big names on the list include Walmart, QuickBooks, Xero, ShipStation, DHL, UPS, FedEx, PayPal, Mailchimp, Stripe, and...
Source: fitsmallbusiness.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Brightpearl mentions (0)

We have not tracked any mentions of Brightpearl yet. Tracking of Brightpearl recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Brightpearl and HelpScout, you can also consider the following products

Oracle NetSuite - NetSuite is the leading integrated cloud business software suite, including business accounting, ERP, CRM and ecommerce software.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

TradeGecko - TradeGecko (now QuickBooks Commerce) is inventory management software for ecommerce and wholesalers - simplify your inventory & order operations with powerful inventory management, multichannel selling, inventory reports and more!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

UniCommerce - Web-based multi channel order fulfillment software.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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