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OvationCXM VS HelpScout

Compare OvationCXM VS HelpScout and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
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OvationCXM logo OvationCXM

Own the journey. Guide the experience. Unleash the benefits.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • OvationCXM Landing page
    Landing page //
    2018-09-29

OvationCXM, a dba under Boomtown Network Inc., is the Customer Experience Management company helping businesses and their partner ecosystems deliver exceptional customer experiences with complete visibility and precise control so they can own the journey, guide the experience and unleash the benefits.

The OvationCXM Platform (“CXMEngine”) includes pre-built CRM connectors, customer journey orchestration and automation tools, ecosystem aggregation, as well as knowledge delivery and integrated communication solutions in one seamless platform. Customer experience professionals choose OvationCXM because the CXM technology delivers simplicity at a massive scale, streamlining CXM efforts at every customer touchpoint.

To learn more and to join the enterprises delivering exceptional experiences to over 1.5 million businesses, visit www.ovationcxm.com.

  • HelpScout Landing page
    Landing page //
    2023-07-14

OvationCXM

Website
ovationcxm.com
Pricing URL
Official OvationCXM Pricing
$ Details
paid $1499.0 / Monthly (Modular)
Platforms
Mac OSX Windows Web Android iOS Google Chrome Browser Cross Platform iPhone
Release Date
2014 August
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-
Edit details

OvationCXM videos

+ Add

BoomTown ROI | Video Review | Real Estate Lead Generation Websites| CRM | Real Estate Leads

More videos:

  • Review - When Should You Get Boomtown or Commissions Inc Into Your Real Estate Business?
  • Review - Overdue Doctor Who Review: Boomtown
  • Tutorial - Why CXMEngine - An Overview

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to OvationCXM and HelpScout)

OvationCXM

HelpScout

Customer Service
40 40%
Customer Service
60% 60
Help Desk
0 0%
Help Desk
100% 100
Customer Experience
100 100%
Customer Experience
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare OvationCXM and HelpScout

OvationCXM Reviews

We have no reviews of OvationCXM yet.
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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

OvationCXM mentions (0)

We have not tracked any mentions of OvationCXM yet. Tracking of OvationCXM recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing OvationCXM and HelpScout, you can also consider the following products

Market Leader - Market Leader provides innovative online technology and marketing solutions for real estate professionals

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

kvCORE - kvCORE is an online platform that helps the real estate businesses to run their entire enterprise through a single platform.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

IXACT Contact Real Estate CRM - IXACT Contact offers real estate CRM Software and Marketing Automation all in one integrated solution. Explore the best CRM for realtors. Try it free!

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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