Software Alternatives, Accelerators & Startups

BoldDesk VS Status.io

Compare BoldDesk VS Status.io and see what are their differences

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Status.io logo Status.io

Status.io is a platform for system status pages and status notifications. Companies rely on Status.io to track outages, schedule planned maintenances, broadcast status notifications, and much more; and their customers love the transparency.
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
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    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

  • Status.io Landing page
    Landing page //
    2018-09-30

With Status.io, it’s easy to maintain a public status page for your app or web service. Status pages are fully customizable to match your brand. Use Status.io to track incidents, schedule planned maintenances, and broadcast notifications to keep everyone in the loop during downtime.

Hundreds of companies are using Status.io to be more transparent with their customers. By tracking incidents and sending status notifications, everyone is updated with any changes, decreasing support requests and increasing trust in your brand or product.

Status.io uses highly available infrastructure to ensure that your status page is online and healthy even when your system is not. Check out our public status page to see the performance and uptime history of our service at https://status.status.io.

Sign up for free at https://status.io

BoldDesk

$ Details
paid Free Trial $25.0 / Monthly (For 3 agents)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May

Status.io

Website
status.io
$ Details
paid Free Trial $79.0 / Monthly
Platforms
-
Release Date
-

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

Status.io features and specs

No features have been listed yet.

BoldDesk videos

Getting Started with Syncfusion BoldDesk

Status.io videos

Atlassian : Statuspage.io | Status.io

Category Popularity

0-100% (relative to BoldDesk and Status.io)
Customer Support
100 100%
0% 0
Website Monitoring
0 0%
100% 100
Help Desk
100 100%
0% 0
Status Pages
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare BoldDesk and Status.io

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

Status.io Reviews

Build A Great Status Page in 15 Minutes With No Budget
None of them come cheap; Statuspage’s smallest plan (which doesn’t include SMS notifications) comes in at USD 348/year; Status.io’s Basic plan (again, no SMS notifications, and this time even without HTTPS encryption) is available for no less than USD 948/year. I’m sure this pricing makes perfect sense for VC-backed Silicon Valley companies — but not for bootstrapped...
Source: hackernoon.com
You Need a Status Page
Status.IO: Example – Dockers Status Page Docker (a super awesome container company) has a status page located status.docker.com which shows you the current status of the Docker APIs, Forums, Website, etc. You can see the API resonse times, uptimes, you name it. All of this is powered by Status.io – a very good status page hosting company. Sign up here.

Social recommendations and mentions

Based on our record, Status.io seems to be a lot more popular than BoldDesk. While we know about 18 links to Status.io, we've tracked only 1 mention of BoldDesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 11 months ago

Status.io mentions (18)

  • Mass Notify Clients of possible/on going outages that may or may not affect them?
    I strongly recommend a status page for your msp … there are many to choose from … we use https://status.io. Source: 12 months ago
  • ConnectWise SSO down?
    Yup and the things they don't "invent", like the status page from status.io, it's poorly implemented. It took so long to get this basic page up with a complete garbage process. Source: about 1 year ago
  • Current API plan does not include access to this endpoint
    Also weird given that Twitter is using 3rd-party service which apparently doesn’t even automatically log and post know downtime issues; service being: https://status.io/ (Assuming this is more of a the site’s not down unless the CTO says it is services.). - Source: Hacker News / over 1 year ago
  • Connectwise 404 errors
    Only if status.io had some type of automation that could tie into another product like ConnectWise Automate.... Source: over 1 year ago
  • Alternative communications channel
    Put it on our private https://status.io/ page. Source: over 1 year ago
View more

What are some alternatives?

When comparing BoldDesk and Status.io, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

StatusPage.io - StatusPage.io is the best way for web infrastructure, developer API, and SaaS companies to get set up with their very own status page in minutes. Integrate public metrics and allow your customers to subscribe to be updated automatically.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

StatusCake - Website Uptime Monitoring & Alerts – Free Unlimited Downtime Monitoring

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

UptimeRobot - Free Website Uptime Monitoring