Software Alternatives, Accelerators & Startups

BoldDesk VS Retail ViVA

Compare BoldDesk VS Retail ViVA and see what are their differences

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Retail ViVA logo Retail ViVA

Sathguru’s Retail ViVA is (AI) Powered, Cloud ERP solution built for Retail industry, with 26 integrated modules and 9 tools for Retailer's business transformation
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

  • Retail ViVA Landing page
    Landing page //
    2021-08-07

Retail ViVA is an enterprise-class 26 module, vertical-specific ERP for Retail industry, integrated seamlessly from Procurement to Warehousing. Distributed through Corporate Sales and Point of Sale (POS), this solution incorporates Merchandise Planning, Promotions Planning, Business Operation Reports, and Retail Analytics helping our clients to make informed business decisions. Retail ViVA offers a scalable and flexible Retail Management System designed to help our clients make faster decisions, increase margins, improve customer experience, and gives a critical edge over others. Retail ViVA is a unique and Artificial Intelligence (AI) powered Enterprise Resource Planning (ERP) suite that covers the entire gamut of the Retail process from Store to Head Office. It not only offers the best Point of Sale (POS) experience, but also establishes itself as an end to end Retail Management Solution. Retail ViVA is an Omni-Channel Retail Solution.

BoldDesk

$ Details
paid Free Trial $25.0 / Monthly (For 3 agents)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May

Retail ViVA

$ Details
paid $500000.0 / One-off
Platforms
Windows iOS Android
Release Date
2000 January

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

Retail ViVA features and specs

  • Project Management: Yes
  • Project Tracking: Yes
  • Project Accouting: Yes
  • Project managment: Yes
  • Project managment: Yes
  • CRM: YES
  • Customer Management: YES
  • Sales Force Automation: Yes
  • Sales automation: yes
  • Service catalog: Yes
  • Service fee management: Yes
  • Service flags: Yes
  • Marketing Automation: Yes
  • Marketing Funnels: yes
  • Campaign Management: yes
  • Campaign Management & Statistics: Yes
  • Customer Service: yes
  • Customer Support: Yes
  • Analytics and Reporting: Yes
  • Analytics dashboards: Yes
  • Content Management: Yes
  • Enterprise service management: Yes
  • Compliance Management: Yes
  • Purchase Order Managment: Yes
  • Inventory Managment: Yes
  • Inventory Control: Yes
  • Inventory Management: Yes
  • Inventory Tracking: Yes
  • Offline Mode: Yes
  • Time Tracking: Yes
  • Timesheets: Yes
  • Time Tracking Reports: yes
  • Time & Attendance Tracking: Yes
  • Time-based analysis: Yes
  • Attendance Recording/Monitoring: Yes
  • Attendance Tracking: Yes
  • Attendance Management: Yes
  • Payroll: Yes
  • Payroll Management: Yes
  • Payroll reports: Yes
  • Human Resources: Yes
  • Training needs analysis: Yes
  • Appraisals: Yes
  • Calendar Management: Yes
  • Financial planning modules: Yes
  • Mobile App: Yes
  • Stock Managment: yes
  • Supplier information portal: Yes
  • Supplier Management: Yes
  • Rosters Management: yes
  • Account Management: Yes
  • Accounting: yes
  • Chat: Yes
  • Document Signing: Yes
  • Survey Management: Yes
  • Surveys: Yes
  • Electronic Signature Capture: Yes
  • Collaborative Workspace: Yes
  • Collaboration Tools: Yes
  • Recruitment automation & customization: Yes

BoldDesk videos

Getting Started with Syncfusion BoldDesk

Retail ViVA videos

Retail ViVA - Modern Retail ERP

More videos:

  • Review - Retail ViVA - Time & Attendance
  • Review - Retail ViVA - Point of Sale

Category Popularity

0-100% (relative to BoldDesk and Retail ViVA)
Customer Support
100 100%
0% 0
Business & Commerce
0 0%
100% 100
Help Desk
100 100%
0% 0
ERP
0 0%
100% 100

User comments

Share your experience with using BoldDesk and Retail ViVA. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare BoldDesk and Retail ViVA

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

Retail ViVA Reviews

We have no reviews of Retail ViVA yet.
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Social recommendations and mentions

Based on our record, Retail ViVA seems to be a lot more popular than BoldDesk. While we know about 52 links to Retail ViVA, we've tracked only 1 mention of BoldDesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 11 months ago

Retail ViVA mentions (52)

  • A successful 21st Century Enterprise (21CE) must be “Responsive” enterprise
    The centricity of success has changed from machines and logistics in 20th centuryto software and enterprise systems in the 21st Century, which means that enterprise systems are directly and continuously and instantly shaped by what the market wants. An enterprise that can make its enterprise systems change flexibly almost co-terminus to market change is a successful 21st-century enterprise (21CE). Source: over 2 years ago
  • Preparedness for moving from traditional to Omnichannel Retail
    Mostretail ERPproducts do not cover all business functions, forcing retailers to choose multiple software and spend time and energy on integration to have omnichannel setup. This also enlarges the time a traditional retailer’s desire to project themselves beyond their store to the customer.  With agile ERP, the technology layer can be quite easier to adapt to creating newer experience in traditional channel as... Source: over 2 years ago
  • Retailers: How much of your system stock is available to Customers?
    Retailers need to get real-time visibility of their inventory as shoppers do transactions across multi-channels and replenish stocks depending on movements.  Most retailers have thousands of stock-keeping units (SKU), and hence continuous monitoring becomes a daunting task. Merchandising module in retail ERP software precisely does this function of allocating inventory transfer depending on the movement of stock... Source: over 2 years ago
  • Do you want your Retail company to be one connected community driving towards the purpose?
    Businesses run better when people are connected.  It is, even more, better when they connect to the relevant group to achieve a common purpose.  Companywide instant communication is becoming an important tool to leverage better and quicker results. Source: over 2 years ago
  • Workflows: Defining process-person relationship
    In our Retail ViVA ERP, we have left workflow configuration at user levels with plain English like commands for conditional workflow definition. More intelligently, workflow understands human resource hierarchy and can point to better governance management. Workflows can be immediately triggered, scheduled in summary, or escalated push, and users will be able to configure them on their own, maintain them and... Source: over 2 years ago
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What are some alternatives?

When comparing BoldDesk and Retail ViVA, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Deskera - Run your business with ease

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

IFS Applications - Enterprise software for medium to large firms.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Infor ERP - An ERP suite for the manufacturing & distribution industries