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BoldDesk VS Icypeas

Compare BoldDesk VS Icypeas and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Icypeas logo Icypeas

This email finder has the capacity to bypass catch-alls
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

  • Icypeas
    Image date //
    2024-01-04
  • Icypeas
    Image date //
    2024-01-04
  • Icypeas
    Image date //
    2024-01-04

  • Pay for verified emails only. We charge 1 credit only if your email search is successful.
  • Bypass catch-alls and reach out to untapped leads.
  • Minimize your bounce rate and preserve your email deliverability.

BoldDesk

Website
bolddesk.com
Pricing URL
Official BoldDesk Pricing
$ Details
paid Free Trial $25.0 / Monthly (For 3 agents)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May
Edit details

Icypeas

Website
icypeas.com
Pricing URL
Official Icypeas Pricing
$ Details
freemium €15.0 / Monthly (1000 credits)
Platforms
-
Release Date
2023 October
Edit details

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

Icypeas features and specs

  • Email finder: Yes
  • Email verifier: Yes
  • Domain scan: Yes
  • Catch-all bypass: Yes

BoldDesk videos

+ Add

Getting Started with Syncfusion BoldDesk

Icypeas videos

+ Add

Product Tour

More videos:

  • Demo - 1-min Explainer

Category Popularity

0-100% (relative to BoldDesk and Icypeas)

BoldDesk

Icypeas

Customer Support
100 100%
Customer Support
0% 0
Lead Generation
0 0%
Lead Generation
100% 100
Help Desk
100 100%
Help Desk
0% 0
Email Finder
0 0%
Email Finder
100% 100

Questions and Answers

As answered by people managing BoldDesk and Icypeas.

What makes your product unique?

Icypeas's answer:

Icypeas has an unparalleled capacity to verify catch-all emails. It allows you to reach out to untapped leads.

Why should a person choose your product over its competitors?

Icypeas's answer:

Icypeas is a good choice if you care about email discovery rate and bounce rate.

Honest drawbacks: - we are not an all-in-one platform like Apollo.io, which is a lead database, an enrichment tool and an outreach solution, whereas Icypeas focusses on enrichment only. - our response time (for an email search) is between 1 and 5 minutes. It is longer than all our competitors. This is true for single searches, not for bulk searches. When it comes to bulk searches, we are way faster than the competition (because we have a huge capacity to parallelize requests).

How would you describe your primary audience?

Icypeas's answer:

Salespeople in B2B SaaS companies and lead generation agencies.

Which are the primary technologies used for building your product?

Icypeas's answer:

Node.js, Vue.js, Elasticsearch, MongoDB. We plan to replace Node with Rust soon.

User comments

Share your experience with using BoldDesk and Icypeas. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare BoldDesk and Icypeas

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.
Source: www.bolddesk.com

Icypeas Reviews

We have no reviews of Icypeas yet.
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Social recommendations and mentions

Based on our record, BoldDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 11 months ago

Icypeas mentions (0)

We have not tracked any mentions of Icypeas yet. Tracking of Icypeas recommendations started around Jan 2024.

What are some alternatives?

When comparing BoldDesk and Icypeas, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Dropcontact - Get the sh** out of your contact data

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Apollo.io - Apollo’s predictive prospecting, sales engagement, and actionable analytics help the teams to reach its full revenue potential.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Hunter - Find all the email addresses related to a domain

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