Software Alternatives, Accelerators & Startups

BoldDesk VS Bench

Compare BoldDesk VS Bench and see what are their differences

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Bench logo Bench

Bench is the online bookkeeping service.
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

  • Bench Landing page
    Landing page //
    2023-10-18

BoldDesk

$ Details
paid Free Trial $25.0 / Monthly (For 3 agents)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May

Bench

Website
bench.co
$ Details
-
Platforms
-
Release Date
-

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

Bench features and specs

No features have been listed yet.

BoldDesk videos

Getting Started with Syncfusion BoldDesk

Bench videos

The Best Adjustable Bench I've Ever Used...

More videos:

  • Review - Best Bench for the Money - Rep Fitness FB-5000 Review
  • Review - BEST ADJUSTABLE WEIGHT BENCH - Rep Fitness AB5000 Zero Gap / Rogue AB3 Adjustable Weight Bench

Category Popularity

0-100% (relative to BoldDesk and Bench)
Customer Support
100 100%
0% 0
Accounting
0 0%
100% 100
Help Desk
100 100%
0% 0
Bookkeeping
0 0%
100% 100

Questions and Answers

As answered by people managing BoldDesk and Bench.

What makes your product unique?

BoldDesk's answer

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Why should a person choose your product over its competitors?

BoldDesk's answer

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

How would you describe your primary audience?

BoldDesk's answer

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer

  • Angular
  • PostgreSQL

Who are some of the biggest customers of your product?

BoldDesk's answer

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

User comments

Share your experience with using BoldDesk and Bench. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare BoldDesk and Bench

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

Bench Reviews

We have no reviews of Bench yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Bench should be more popular than BoldDesk. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 11 months ago

Bench mentions (9)

  • Which Accounting Program Should I use for LOTS of Online Sales through Amazon? Xero, Wave, or Quickbooks???
    I used bench.co for my accounting when I ran my amazon business. Source: over 1 year ago
  • What business do you run?
    It's rare we decide to go up against someone that's already established and has all the pieces to begin with. For example, we recently put off venturing into the book-keeping space because Bench has already been crushing it and has hundreds of millions in venture funding behind them; we weren't willing to allocate the required resources to make much of a dent. Source: over 2 years ago
  • Curious how much PPP your neighbor got?
    To prove worker protection expenditures you'll need to provide: Copy of invoices, orders, or purchase orders. Receipts, cancelled checks, or account statements verifying those eligible payments.Feb 21, 2021 Https://bench.co › blog › operations Documents Needed for PPP Loan Forgiveness | Bench Accounting. Source: over 2 years ago
  • Accounting for personal/family expenses
    I've heard of this service (bench.co) for small businesses. They may be able to do it for you and your family? Source: over 2 years ago
  • [Restaurant/Cafe owners] Do you do your book-keeping yourselves or is it a good idea to outsource it?
    Gotcha , so I'm in the process of building an online service which provides book-keeping , something like bench.co but specifically for restaurants and cafes. (and ofc at a better price and additional services / KPIs) . So , do let me know if you're interested . I'll make sure to update you once the essentials are up and running. :). Source: about 3 years ago
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What are some alternatives?

When comparing BoldDesk and Bench, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Leap the Pond - AcctTwo is focused on delivering the future of finance and accounting to our customers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Pilot - Focus on your business, knowing that our expert bookkeepers, aided by software superpowers, are taking care of your books.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Xero - Xero is online accounting for your small business.