Blitzz VS Service

Blitzz

Blitzz provides software for Remote Video Inspections and Customer Support over Live Video.

Service

Customer service issues solved for you, on demand, for free.

Landing page //
2021-07-30

Blitzz provides users a user-friendly solution for remote video inspections and customer support over live video without an app download. Customer Support techs can remotely see a customer’s equipment and use Blitzz to diagnose and solve the problem remotely. Use advanced features like markup images to collaborate on solutions and get tips about where they could get stuck while doing repairs. Blitzz is deeply integrated with CRMs and ITSMs like Salesforce, Zendesk, and ServiceNow.

Landing page //
2022-05-02

Blitzz

Website: blitzz.co
Pricing URL: Official Blitzz Pricing
$ Details: freemium $35.0 / Monthly (Pro)
Platforms: Web iOS Android Browser Google Chrome Mac OSX Windows Linux Firefox Safari REST API Cross Platform Cloud iPhone JavaScript Salesforce ServiceNow Zendesk
Release Date: 2017 January

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Service

Website: getservice.com
Pricing URL: -
$ Details: -
Platforms: -
Release Date: -

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Blitzz features and specs

SMS: Choose how you invite your guest users. All of this can be configured based on your workspace domain.
No app download: Blitzz Supports all major mobile browsers so your guest users don't have to install an app.
Screen sharing: Remote assistance software allows you to share screen from mobile and web devices. Markup and annotate on shared view.
Augmented Reality: Use a Live pointer on a live video stream to navigate the end-user.
Markup Tools: Draw and markup on an image using pointers, arrow, and text. Save the image for future reference.
Silent Observer: Allow a Trainee or Supervisor to join the same call as a silent observer during remote video sharing.
Optical Character Recognition: Extract Text and Numbers from images. Eg. VIN number, Barcode, Model Number, etc.
Remote Flash Light: Agents can remotely turn ON and OFF mobile users flash-light
Remote Zoom: Remotely zoom with remote visual support features that enable you to view finite details.
Capture and Save Image: Capture and save images from live stream or screen share. Documentation is easy with our remote video support features.

Service features and specs

No features have been listed yet.

Blitzz videos

+ Add

Remote Video Support with Blitzz

Service videos

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HBO Max Streaming Service Review

Category Popularity

0-100% (relative to Blitzz and Service)

Blitzz

Service

Augmented Reality

100 100%

Augmented Reality

0% 0

CRM

0 0%

CRM

100% 100

Customer Support

38 38%

Customer Support

62% 62

Help Desk

0 0%

Help Desk

100% 100

User comments

Share your experience with using Blitzz and Service. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Blitzz and Service

Blitzz Reviews

Muhammad Hamza Irshad

| Chief System Analyst at Associated Press of Pakistan | over 2 years ago

Great and easy to use for video support
What I like the best about Blitz is that it is an interactive and user-friendly interface. It’s hassle-free to use and understandability isn’t an issue. Its customer service is above par with prompt support option to walk you through any problems that you may face, which is highly unlikely given my experience with it.

🏁 Competitors: Zoom

👍 Pros: First of all there is a free option that you try, and even this package has great possibilities. the best part, that you can customize your branding and sms text messages to meet your branding for remote video call invite

👎 Cons: Hard to find with the level of customer support these guys are providing
Travis P

| Customer Success at Toyota Customer Support | over 2 years ago

"Beautiful and easy to use for video support App"
What makes Blitzz perfect for us is that we're able to send a link to a customer for tech support, and they're able to instantly jump on a video call without having to download or install anything. As our customers are not always tech savvy, not educating them on a new tool allows us to meet them on their level, increasing our likelihood of helping them resolve their issues.

🏁 Competitors: TechSee, SightCall

👍 Pros: I love that i can send a link over sms/whatsapp and tell someone to open it in chrome and just know that it will work. i have had almost no issues with the service in the several years that i have used it. my clients have found it easy to connect, and the screen share has been vital to my remote business.

👎 Cons: To be honest nothing! i think they should do a little more marketing, people don't know about them much! except that all looks good and okay for me!

Service Reviews

Over 50 Websites Like Thumbtack To Help Service Pros Find More Work

Service pros who use Workiz even report saving $600-$700 monthly on ad channels that don’t work. Workiz helps you trim the fat and double down on the ad channels that do work, so you can get more customers and maximize your profits.

Source: workiz.com

What are some alternatives?

When comparing Blitzz and Service, you can also consider the following products

SightCall - SightCall offers comprehensive real-time video APIs and Mobile SDKs that makes it simple to embed...

HiOperator - HiOperator is a virtual assistant that answers phone calls, chats with customers, provides in-app help, takes orders, and provides support.

TechSee - Intelligent visual customer support solution

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

OpenTok - Build a custom video experience using our robust APIs, or add plug-and-play video to your website in minutes using Video Chat Embeds. Start Building for FreeTalk to SalesTalk to Sales .

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Service vs HiOperator