Software Alternatives, Accelerators & Startups

Birdeye VS ShipStation

Compare Birdeye VS ShipStation and see what are their differences

Birdeye logo Birdeye

#1 most trusted reputation and customer experience platform for local business

ShipStation logo ShipStation

Seamless eCommerce shipping fulfillment software. Wherever you sell, however you ship, ShipStation can help. Auto order import, batch label print, & more!
  • Birdeye Landing page
    Landing page //
    2021-03-08

Birdeye is an all-in-one platform for reputation management and customer experience that provides friendly, scalable tools to effortlessly manage online reputation, connect with prospects through digital channels, process digital payments, and gain customer experience insights to grow sales and thrive. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

  • ShipStation Landing page
    Landing page //
    2023-11-14

ShipStation clears the path to growth whether you’re scaling your ecommerce business or expanding your global footprint for your 3PL. ShipStation creates delivery experiences that fuel growth, empowering merchants with the shipping tools, robust automations, and guidance they need to succeed at every step.

Birdeye

$ Details
paid Free Trial $299.0 / Monthly
Platforms
Browser iOS Windows Android
Release Date
2012 February

ShipStation

$ Details
paid $9.99 / Monthly (Up to 50 shipments per month)
Platforms
-
Release Date
-

Birdeye features and specs

  • Online Payments : Yes
  • Text Messaging: Yes
  • Review Management : Yes
  • Surveys: Yes
  • Reporting: Yes
  • Google Seller Ratings: Yes
  • Listings Management: Yes
  • Appointments : yes
  • Social: yes

ShipStation features and specs

No features have been listed yet.

Birdeye videos

What is Birdeye?

More videos:

  • Review - Birdeye Review Julie
  • Demo - Meet Birdeye

ShipStation videos

✨How I Package & Ship Orders from HOME ft. Shipstation | EntreprenHER Life EP.4✨

More videos:

  • Review - Getting Started in ShipStation (Webinar)
  • Review - What Is ShipStation? - Whiteboard Wednesday

Category Popularity

0-100% (relative to Birdeye and ShipStation)
Reputation Management
100 100%
0% 0
Shipping
0 0%
100% 100
Online Reviews
100 100%
0% 0
eCommerce
0 0%
100% 100

User comments

Share your experience with using Birdeye and ShipStation. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Birdeye and ShipStation

Birdeye Reviews

Tekpon Announces the Top Social Media Management Tools for Businesses
Birdeye platform offers a complete reputation management solution that enables businesses to collect, manage, and analyze customer reviews and feedback. With this tool, businesses can interact with their customers and take action on areas that need improvement, leading to enhanced customer satisfaction and loyalty. Additionally, businesses can monitor their online presence...
9 Best ManyChat Alternatives & Competitors in 2024
Birdeye provides live chat, social media messaging, surveys, and a help desk ticketing system with a greater scope than ManyChat. What differentiates Birdeye from other ManyChat alternatives is the lead generation and qualification support for sales teams. This messaging platform focuses on customer experiences, providing metrics and other insights for each step of the...
Source: www.tidio.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Overall, Birdeye’s bird eye view is pointed at customer experiences. For this, the platform uses customer success metrics and KPIs connected with different steps of the buyer’s journey. As a Tawk.to alternative, this makes it worth considering for a wider range of businesses, especially if you need help in sales enablement.
Source: www.tidio.com
Review Generation Platforms: Which One Is Best for My Business?
How It Works: BirdEye brands itself as an all-in-one reputation management solution that pulls feedback from 250 online sources. It not only helps companies monitor, organize, respond to, and track reviews, but it also offers platform listening and analyzes negative reviews to find root causes of customer unhappiness. It’s easy to integrate into major CMS, CRM, and...
Compare 31 of the Best Online Reputation Management Software Services
BirdEye is an all-in-one platform. It drives your customers to become your marketing engine. With BirdEye, collecting new reviews from your customers is a breeze.

ShipStation Reviews

Top 60 Logistics Software in UK
Wherever you sell, however you ship, ShipStation Logistics software powers shipping success of all sizes. Connect ShipStation to online stores, marketplaces, carriers, and eCommerce tools in seconds and seamlessly sync your shipping. Import orders from 100+ selling channels, marketplaces, ERPs, CRMs, or IMSs with shipping configurations automatically applied. Learn more...

Social recommendations and mentions

ShipStation might be a bit more popular than Birdeye. We know about 7 links to it since March 2021 and only 6 links to Birdeye. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Birdeye mentions (6)

  • I used AI to answer 5000 Google reviews. This is what happened to my Google business rankings.
    WRT to your second point, I wouldn't consider these fake responses because the owners are given time to approve it. It's an assistant workflow basically. Also, Google doesn't really concern about automating responses, which is why they provide API for companies to automate responses. If you look at one of Google biggest partners like birdeye.com, you'll see they also provide similar AI answering features like us. Source: 11 months ago
  • Fake contractor reviews
    They could be using something like this though: https://birdeye.com. Source: about 1 year ago
  • Need a good CRM, help!
    I don’t know a CRM that can provide all of that, especially in one tool, but I could try naming you a few, such as Zidy, Hubspot, BirdEye and Podium, which you could try out and see if they have features to help you with what you need. Related to your fifth point, Zidy is the best one on that matter. That all-in-one tool has an incredibly customizable interface, making it adaptable to the liking of any user... Source: over 1 year ago
  • What is the best CRM for B2B wholesalers?
    I'd also like to add the importance of reviews and opinions when building a solid relationship with customers or clients, especially online. Companies that value their relationship with the people they deal with already have an advantage since they're always looking to improve, but this isn't always the case. Luckily, there are resources to aid this, andtools like Zidy, Hubspot, and BirdEye help track and... Source: over 1 year ago
  • How can I expand my network at a young age?
    It’s normal to struggle to get new clients, mainly if your brand or business works among many others in such a competitive stage. However, while it’s impossible to become the most famous brand in the world from one night to another, there’re tools and resources to increase brand awareness. One of those tools is acquiring CRM tools (custom relationship management) to find and keep clients. They improve, track and... Source: over 1 year ago
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ShipStation mentions (7)

  • Is there a thing where a person can calculate how much their shipping will cost if the ship it with USPS?
    Should you want a discounted rate, and your shipping volumes justify it, stamps.com will get you a few percentage points off of retail and allow for a few extra ounces (3) on first class packages. Other sites can work for getting exact shipping costs and often include comparison to other carriers. For example, we use shipstation.com connected to stamps.com and their native UPS integration typically shipping... Source: over 1 year ago
  • Packing slip for all orders that shows how many items to pick?
    It depends on the volume but you could find an Order Management System (OMS) for your selling channels. This software would allow you to sync your orders into the software and stream line the pick pack process. Options like shipstation.com etc. This is better for lower volumes. If you want to automate orders at scale then I would find a 3pl or fulfillment partner. This is someone who would store and do the... Source: over 1 year ago
  • F**KFACE: Bobcat & Steve // Andrew's Sponsorship Opportunity
    Title F**KFACE: Bobcat & Steve // Andrew's Sponsorship Opportunity Show F**KFACE Site Rooster-teeth Thumbnail Link Length 57:20 Description Geoff, Gavin, and Andrew talk about the snow removal budget, cat piss presents, the sauce to Burnham ratio, Gavin questions a device, Geoff is back on the bike kind of, and Andrew's slats. If you want to send your towel cards in, send to: Infinity Towel, 1901 e.... Source: over 2 years ago
  • Rooster Teeth Podcast: The Duck Painting Catastrophe - #670
    Title Rooster Teeth Podcast: The Duck Painting Catastrophe - #670 Show Rooster Teeth Podcast Site Rooster-teeth Thumbnail Link Length 1:33:59 Description Join Gus Sorola, Gavin Free, Andrew Rosas, and Christian Young as they discuss Gus' problem with Andrew's Duck Stamp painting, how birds are weird and we should never trust them, the best kind of vomiting, and more on this week's RT Podcast. Sponsored... Source: over 2 years ago
  • Orders stuck in pre transit
    I use shipstation.com for almost all my shipping - USPS and UPS. I have 3 stores connected to it. It's $50/mo for my volume level. Source: over 2 years ago
View more

What are some alternatives?

When comparing Birdeye and ShipStation, you can also consider the following products

Podium - Podium helps your business get more customer reviews, manage customer feedback, customer interaction, and online review management from one software.

Shippo - Shipping, easy and affordable for everyone. A set of unified APIs and tools that instantly enables you to ship your goods internationally

Reputation.com - Reputation.com is a solution for tracking and improving online reviews, social media, and local search visibility for businesses.

Easyship - Easyship, the #1 global cloud-based shipping software, is a technology platform that helps eCommerce and crowdfunding merchants ship worldwide.

ReviewTrackers - Software that generates new customer reviews, engages your customers and lets you listen and...

FreightPOP - FreightPOP is a mobile and web application created to fill an underserved market of SMB shippers.