Birdeye is an all-in-one platform for reputation management and customer experience that provides friendly, scalable tools to effortlessly manage online reputation, connect with prospects through digital channels, process digital payments, and gain customer experience insights to grow sales and thrive. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Kangaroo is an industry leader in the global customer loyalty. Kangaroo’s robust loyalty marketing solution can be completely customized to engage customers via personalized offers and rewards, automated marketing, digital gift cards, branded app, and custom omnichannel experience.
Kangaroo Rewards offers in-depth reporting to monitor and adjust your program based on your customer behavior and trends. Providing you with the power to maximize sales and customer engagement.
*Integrates with Lightspeed POS systems (Retail, Restaurant, iPad app, and E-commerce), Shopify, Magento, and Woo Commerce.
Kangaroo is available worldwide in English, French, Dutch, Spanish, and Portuguese.
Loyalty Features
Rewards per dollar spent Point Multiplier À la Carte Rewards Spend Bracket Rewards Tiered Rewards Referral Bonus Product Based Rewards Frequent Buyer Rewards Scheduled / Time Based Rewards
Customer Retention Features
Automated Targeted Marketing Email, SMS and/or Push Notifications Drip Campaigns Integrated Promotional Engine Social Sharing Rewards Gamification Tiered Rewards Campaign Segmentation Campaign Revenue Tracking
Customer Acquisition
Referral Module Raffle Module Partner Rewards Digital Gift Card Social Media Referral Rewards
White-Label App
Branded APP Customers Can View and Redeem Offers Participate in Contests View New Products Receive Push Notifications Update Profile and more!
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Based on our record, Birdeye seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
WRT to your second point, I wouldn't consider these fake responses because the owners are given time to approve it. It's an assistant workflow basically. Also, Google doesn't really concern about automating responses, which is why they provide API for companies to automate responses. If you look at one of Google biggest partners like birdeye.com, you'll see they also provide similar AI answering features like us. Source: 10 months ago
They could be using something like this though: https://birdeye.com. Source: about 1 year ago
I don’t know a CRM that can provide all of that, especially in one tool, but I could try naming you a few, such as Zidy, Hubspot, BirdEye and Podium, which you could try out and see if they have features to help you with what you need. Related to your fifth point, Zidy is the best one on that matter. That all-in-one tool has an incredibly customizable interface, making it adaptable to the liking of any user... Source: over 1 year ago
I'd also like to add the importance of reviews and opinions when building a solid relationship with customers or clients, especially online. Companies that value their relationship with the people they deal with already have an advantage since they're always looking to improve, but this isn't always the case. Luckily, there are resources to aid this, andtools like Zidy, Hubspot, and BirdEye help track and... Source: over 1 year ago
It’s normal to struggle to get new clients, mainly if your brand or business works among many others in such a competitive stage. However, while it’s impossible to become the most famous brand in the world from one night to another, there’re tools and resources to increase brand awareness. One of those tools is acquiring CRM tools (custom relationship management) to find and keep clients. They improve, track and... Source: over 1 year ago
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