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Bigin by Zoho CRM VS ManageEngine SupportCenter Plus

Compare Bigin by Zoho CRM VS ManageEngine SupportCenter Plus and see what are their differences

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Bigin by Zoho CRM logo Bigin by Zoho CRM

Pipeline-centric CRM built and priced for small businesses

ManageEngine SupportCenter Plus logo ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
  • Bigin by Zoho CRM Landing page
    Landing page //
    2023-09-18
  • ManageEngine SupportCenter Plus Landing page
    Landing page //
    2023-05-09

Bigin by Zoho CRM

Website
zoho.com
$ Details
-
Platforms
-
Edit details

ManageEngine SupportCenter Plus

Website
manageengine.com
$ Details
paid Free Trial $995.0 / Annually (10 technicians)
Platforms
Windows Linux Browser Android iOS
Edit details

Bigin by Zoho CRM features and specs

No features have been listed yet.

ManageEngine SupportCenter Plus features and specs

  • Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
  • Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
  • Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

Bigin by Zoho CRM videos

+ Add

Bigin by Zoho CRM | An introduction to the CRM software built and priced for small businesses

More videos:

  • Review - Detailed product walkthrough of Bigin by Zoho CRM
  • Review - Set up your CRM in under 30 minutes | Bigin by Zoho CRM

ManageEngine SupportCenter Plus videos

No ManageEngine SupportCenter Plus videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Bigin by Zoho CRM and ManageEngine SupportCenter Plus)

Bigin by Zoho CRM

ManageEngine SupportCenter Plus

CRM
92 92%
CRM
8% 8
Help Desk
0 0%
Help Desk
100% 100
Business & Commerce
100 100%
Business & Commerce
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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What are some alternatives?

When comparing Bigin by Zoho CRM and ManageEngine SupportCenter Plus, you can also consider the following products

Pobuca Connect - Connect with your contacts.

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

1CRM - 1CRM is an All-in-One CRM solution for sales, marketing, project and order management. Download 1CRM Free, and find out why it's right for your business.

Salesforce - CRM software solutions and enterprise cloud computing from salesforce.com, the leader in CRM and platform as a service.

Contact Boss - CRM database management tool for managing contacts

Ask Avenue - Ask Avenue is a two-way communication medium between potential homebuyers/sellers and realtors.

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