Helpy is a tightly integrated customer support platform that combines ticketing, knowledgebase, community and AI support chat. Helpy was designed from the ground up to reduce the number of agents needed to provide an amazing experience. Harness the power of automations and Carin, the customer support bot that can answer up to 90% of Tier 1 questions autonomously.
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Based on our record, Begin should be more popular than Helpy.io. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
This all is may not be the optimal option for some organisations. The BBC has gone down this route and for more inspiration, McDonald pointed to resources Begin to explore the option of FWA suitability. - Source: dev.to / 4 months ago
Did you know that, at first, Begin was supposed to be a chat-based tasking product? Built on top of Amazon Web Services (AWS), it became a full cloud platform for serverless functions and static sites. Besides focusing on serverless functions and API, it supports static websites using CloudFront as CDN. Plus, it doesn't lock you in, and you can export your code and use raw AWS. Source: 11 months ago
The people behind this aren't from AWS. They're from a startup whose product abstracts over AWS. https://begin.com. - Source: Hacker News / about 2 years ago
[00:00:00] I'm Simon MacDonald the head of developer experience at Begin. And this is my super out of date website. - Source: dev.to / over 2 years ago
However, that is not the end of the story. Since then, many services have improved on AWS Lambda's model in ways like ease of use and performance. The first notable FaaS provider was Vercel (ZEIT Now at the time), which was released in April of 2016 and was a lot simpler to use than Lambda. Another selling point was that it integrated well with Next.js, a React framework made by Vercel. Other, newer services also... - Source: dev.to / over 2 years ago
Also I just randomly remembered https://helpy.io/ A company I was working for like 7 years ago was migrating to it. I can't comment if it's good or not but it's free and open-source (so you can self-host it). In fact, I specifically remember they asked me to deploy it to our VPS. Source: over 1 year ago
Do you have an idea which system fulfills these special requirements? I am currently experimenting with helpy, where users get an account when they create a ticket. Source: over 2 years ago
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