AWS Support
Support Hero
Apervita
Magentrix
HelpDocs
iService
phpMyFAQ
Phaseware Self Service Center
HelpJuice
HelpDocs
Malcolm App
HelpScout
Document360
Typeform
Zendesk Support
Zendesk
Helpjuice: Leading Knowledge Base Software for Support & Collaboration
Helpjuice offers an easy-to-use knowledge base solution designed to reduce support emails by up to 50% while boosting customer satisfaction and internal collaboration. Trusted globally, it helps teams centralize information, making it accessible to both customers and employees.
Why Helpjuice Stands Out Intuitive Interface: The WYSIWYG editor enables effortless content creation and management, making it accessible to users of all skill levels. Customization: Helpjuice’s interface is highly customizable to match your brand's look and feel. AI-Powered Search: The robust search engine helps users find relevant information quickly, improving user experience. Analytics: Gain insights into user behavior, popular articles, and content gaps to refine your strategy. Integrations: Seamless integrations with tools like Slack, Zendesk, and Salesforce streamline workflows. Multilingual Support: Create content in multiple languages for global teams and customers. Collaboration: Teams can collaborate on content creation, with features like comments, version control, and role-based access. Scalability & Security: Helpjuice scales with your business while maintaining optimal performance and robust security. Key Benefits Reduced Support Volume: Self-service options lower support inquiries. Improved Customer Satisfaction: Faster, accurate information boosts customer experience. Cost Efficiency: Less reliance on support staff leads to cost savings. Faster Onboarding: Centralized knowledge accelerates employee onboarding and training. Start with a 14-day free trial to experience Helpjuice’s full capabilities. From small teams to large enterprises, Helpjuice enhances knowledge sharing and collaboration, making it an ideal solution for businesses aiming to improve efficiency and customer service.
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HelpJuice's answer:
The customization options are excellent, allowing us to create a visually appealing knowledge base that aligns with our branding. The reporting and analytics features are also a highlight, helping us identify content gaps and track user behavior to optimize our resources. Helpjuice has revolutionized the way we manage and share knowledge within our organization. The platform is incredibly user-friendly, making it simple to set up a comprehensive and well-structured knowledge base. Their support team deserves special recognition — always proactive, knowledgeable, and ready to assist with any concerns. While it’s a premium solution, the return on investment has been clear in terms of time saved and customer satisfaction.
Helpjuice has proven to be an excellent solution for managing our knowledge base. The interface is straightforward and easy to navigate, making it accessible for both technical and non-technical users. Creating and organizing articles is seamless, and the search function works remarkably well for quick access to information. One of the biggest benefits we’ve noticed is a significant reduction in support requests. Customers and team members alike appreciate having clear, well-organized resources at their fingertips. The analytics tools are another highlight, providing valuable insights into what content is working and what needs improvement.
While the customization features are great, we found some advanced options a bit tricky to implement at first. However, Helpjuice’s responsive support team was quick to guide us through the process.
Overall, it’s a reliable and effective platform for teams looking to streamline their knowledge-sharing process. Highly recommended for both small and large businesses!
Helpjuice has proven to be an excellent solution for managing our knowledge base. The interface is straightforward and easy to navigate, making it accessible for both technical and non-technical users. Creating and organizing articles is seamless, and the search function works remarkably well for quick access to information.
One of the biggest benefits we’ve noticed is a significant reduction in support requests. Customers and team members alike appreciate having clear, well-organized resources at their fingertips. The analytics tools are another highlight, providing valuable insights into what content is working and what needs improvement.
While the customization features are great, we found some advanced options a bit tricky to implement at first. However, Helpjuice’s responsive support team was quick to guide us through the process. Overall, it’s a reliable and effective platform for teams looking to streamline their knowledge-sharing process. Highly recommended for both small and large businesses!
Based on our record, AWS Support should be more popular than HelpJuice. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
AWS provides several Support Plans tailored to different needs and budgets. Here's a detailed comparison to help you select the best option:. - Source: dev.to / 10 months ago
Premium support Developer - testing and early development Business - production workloads Enterprise On-Ramp - mission-critical production workloads with consultation Enterprise - mission-critical production workloads with consultation and automated health management. - Source: dev.to / about 3 years ago
Technical support for break/fix: Https://aws.amazon.com/premiumsupport/. Source: almost 4 years ago
Not sure what kind of tutorials you got stuck on but I find that a simple 'Hello world' is the best kind to start with while you learn the basics. Also for the money if it's in your budget I'd suggest just using AWS' premium support for one month. LINK. Source: almost 4 years ago
HelpJuice ( https://helpjuice.com/ ) - As a customer service rep, he also had to update a knowledge base for customers so that they can find information on their own. Customers finding things on their own makes his job a lot easier and a lot of the questions customers ask can be found on our website, so using something like HelpJuice helped keep the knowledge base up to date and accurate. Source: about 3 years ago
Support Hero - Educate your customers through self-help support
HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.
Apervita - Apervita is a self-service platform that allows health enterprises and professionals to author evidence-based insight and connect it to practice, anywhere.
Malcolm App - Customer self-service made easy
Magentrix - We are the portal experts. Partner portals & customer portals integrated with your CRM to maintain a single data source.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support