Based on our record, Freshservice should be more popular than AutoSpotting. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I've been heavily using ChatGPT on my autospotting.io software, where it 3-5x my productivity, releasing in 6 weeks more improvements than in the previous 6 months combined: https://github.com/LeanerCloud/AutoSpotting/discussions/489. Source: about 1 year ago
I've also been maintaining a Golang library that essentially exposes the same data structure used under the hood by ec2instances.info as a Golang data structure, which is very convenient for embedding into other tools that can do lots of things with this raw data, like I do it in my AutoSpotting project. Source: almost 3 years ago
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
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