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Astuto VS Delighted

Compare Astuto VS Delighted and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Astuto logo Astuto

A free, open source, self-hosted customer feedback tool.

Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers
  • Astuto Landing page
    Landing page //
    2023-07-28
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

Astuto

Website
github.com
Pricing URL
-
$ Details
-
Release Date
-
Edit details

Delighted

Website
delighted.com
Pricing URL
Official Delighted Pricing
$ Details
freemium $224.0 / Monthly (10,000 send limit, 5 projects, 10 users, 35+)
Release Date
2013 February
Edit details

Astuto features and specs

No features have been listed yet.

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk: Yes
  • Prebuilt Reports and Trend Reports: Yes
  • AI Suggested Filters: Yes
  • Customize Branding : Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF: Yes
  • Send Survey from Your Domain : Yes
  • 30+ Languages : Yes
  • Autopilot to Schedule Delivery : Yes
  • Survey Templates : Yes
  • Additional Questions : Yes
  • Testimonials : Yes

Astuto videos

+ Add

Unboxing Episode 01 - Carbon Wheelset Astuto EV 55

More videos:

  • Review - GS Astuto 50mm Std Clincher

Delighted videos

+ Add

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

Category Popularity

0-100% (relative to Astuto and Delighted)

Astuto

Delighted

Customer Feedback
25 25%
Customer Feedback
75% 75
User Feedback
33 33%
User Feedback
67% 67
Surveys
0 0%
Surveys
100% 100
Feedback
100 100%
Feedback
0% 0

User comments

Share your experience with using Astuto and Delighted. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Astuto and Delighted

Astuto Reviews

We have no reviews of Astuto yet.
Be the first one to post

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

Social recommendations and mentions

Delighted might be a bit more popular than Astuto. We know about 2 links to it since March 2021 and only 2 links to Astuto. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Astuto mentions (2)

  • Self hosted feedback hub
    I am not sure if they are fully what you are after but I am aware of Fider, Cleardesk and astuto. Source: about 1 year ago
  • What is the best Canny alternative ?
    Astuto claims to be similar to Canny: https://github.com/riggraz/astuto Chatwoot is nice and has basically the whole customer conversation journey included: https://github.com/chatwoot/chatwoot Zammad goes into the direction of helpdesk conversations: https://zammad.org/screenshots Helpy is similar: https://helpy.io/?source=ghh Fider is rather about feature voting: https://github.com/getfider/fider#fider. Source: over 2 years ago

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 2 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: almost 3 years ago

What are some alternatives?

When comparing Astuto and Delighted, you can also consider the following products

Canny - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

Roadmap - Collision avoidance for projects and people

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

Upvoty - User feedback in 1 simple overview 🔥

Survicate - Collect feedback on your website and find out more about your visitors.

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