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Appian VS Freshservice

Compare Appian VS Freshservice and see what are their differences

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Appian logo Appian

See how Appian, leading provider of modern low-code and BPM software solutions, has helped transform the businesses of over 3.5 million users worldwide.

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • Appian Landing page
    Landing page //
    2023-10-20
  • Freshservice Landing page
    Landing page //
    2023-06-09

Appian videos

+ Add

Appian CEO: Delivering ‘Mission-Critical’ Software | Mad Money | CNBC

More videos:

  • Review - This is Appian
  • Review - Appian Application Designer: Build Applications in Days, not Years

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You

Category Popularity

0-100% (relative to Appian and Freshservice)

Appian

Freshservice

BPM
100 100%
BPM
0% 0
Project Management
50 50%
Project Management
50% 50
Monitoring Tools
0 0%
Monitoring Tools
100% 100
BPM Platform
100 100%
BPM Platform
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Appian and Freshservice

Appian Reviews

7 Best Business Process Management Tools (2023)
Appian is used by companies to automate their routine tasks, integrate with other enterprise tools, and create custom workflows. It offers a wide range of features such as mobile app development, chatbots, AI assistants, etc.
Source: theecmconsultant.com
11 Business Process Management (BPM) Software for SMBs
Experience the power of business workflow automation with Appian and accelerate your business governance, results, and efficiency. Appian simplifies your workflow design to empower users and pro developers to draw processes, such as a flowchart.
Source: geekflare.com
10 Best Low-Code Development Platforms in 2020
Verdict: Appian is the provider of the software development platform. The Appian low code development platform is a combination of intelligent automation and low-code development.
Source: www.softwaretestinghelp.com
Best Google App Maker alternatives in 2020
Appian excels when used to create form-based apps. The product does allow building custom UI components, but only by using Appian’s in-product customization tools. Appian’s reasoning for this is security and to ensure JS compliance across browsers and devices.
Source: retool.com
The 11 Best Low-Code Development Platforms
Appian is offering app development up to 20X faster than typical hand-coding. Additionally, it is a BPM (Business Process Management) platform. It is very commonly used and offers many case studies to prove its reliability.
Source: www.xplenty.com

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Social recommendations and mentions

Based on our record, Appian should be more popular than Freshservice. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Appian mentions (5)

  • Low-Code tools & Frontend
    Does any of you use a low-code tool like Retool or Appian? If so, what is the most common use case? Source: over 1 year ago
  • Appian Associate Developer Certification help
    Look for use case inspiration in the Solutions area of appian.com and within the AppMarket. See if you can build proof of concepts of some of these. Source: over 1 year ago
  • What is best way to create an online responsive database driven website to help manage my small orchard?
    There are low code database driven website creation systems out there at the moment e.g. OutSystems and Appian however they have very limited free trials (e.g. auto-disable after a few days of no use), and then the paid options are again too expensive. Although I will note that they seem to be great in terms of their usability and would be perfect for creating a simple interface without too much diving into code. Source: almost 2 years ago
  • Software Engineer role - Transferable or Pigeon-holed?
    My concern however is - the working software isn't a generic language such as Java, C#/C++, Python etc. - it is with Appian (Business Process Management), which is a rather specific low-code platform for developing workflow and automation solutions. The role does have other elements potentially too such as getting hands on cloud and API dev etc. The pay for Appian Developers currently is GREAT due to high demand -... Source: about 2 years ago
  • What is low code?
    Platforms like UiPath, Workato, and Appian provide ways to integrate apps and automate the processes that connect and flow between them. - Source: dev.to / almost 3 years ago

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago

What are some alternatives?

When comparing Appian and Freshservice, you can also consider the following products

Camunda - The Universal Process Orchestrator

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Bizagi - Bizagi is a Business Process Management (BPMS) solution for faster and flexible process automation. It's powerful yet intuitive BPM Suite is designed to make your business more agile.

Redmine - Flexible project management web application

Kintone - Build business apps and supercharge your company's productivity with kintone's all-in-one...

Basecamp - A simple and elegant project management system.

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