Ameyo Video Contact Center VS PlayVox

Ameyo launches Video Contact Center to fill the gap of physical interaction in the pandemic times. Businesses often come across situations where their customers prefer a face to face conversation with skilled professionals. Due to the pandemic, such businesses have seen an unprecedented fall. Other communication channels are not capable of building trust and guide customers while being able to analyze their facial expressions and gestures. Ameyo’s Video Contact Center Software makes it absolutely hassle-free to connect with your customers via a live video chat to increase sales as well as to grow sales. The software has features like easy video call scheduling, video chat ticking, real-time monitoring, and co-browsing where data security is in the first place. For instance, it simplifies the process of helping your bank customers to fill up complex forms by allowing agents to co-browse and sharing the same screen. However, the access control is taken extra care of by adhering to the security compliances. Also, stringent monitoring capabilities make it different from other video conferencing tools. It lets you analyze and monitor agents’ performance and productivity with live chat monitoring.

Benefits of Ameyo Video Contact Center-

1- Cost reduction by replacing physical meeting 2- Increase First Call Resolution and NPS 3- Make calls even at low internet bandwidth of 150 Kbps 4- PCI DSS compliant and ISO 27001 & ISO 27018 certified

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.