Software Alternatives & Reviews

Amazon Lex VS Zendesk Answer Bot

Compare Amazon Lex VS Zendesk Answer Bot and see what are their differences

Harness the power behind Amazon Alexa for your own conversational apps.

Amazon Lex Landing Page
Amazon Lex Landing Page
Not present

Amazon Lex details

Chatbots Chatbot Platforms & Tools Natural Launguage Understanding

Zendesk Answer Bot details

CRM Customer Support Customer Iteraction

Amazon Lex videos

Building Intelligent Chatbots with Amazon Lex & Amazon Polly

More videos:

  • - Build an Omni-Channel Experience with Amazon Connect and Amazon Lex (Level 200)

Zendesk Answer Bot videos

What's Good: Zendesk Answer Bot

Category Popularity

0-100% (relative to Amazon Lex and Zendesk Answer Bot)

Social recommendations and mentions

Based on our record, Amazon Lex seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.

Amazon Lex mentions (5)

  • What is the best approach in creating a chatbot from a beginner's perspective?
    If you're open to using AWS, check out Lex! Https:// - Source: Reddit / 2 months ago
  • Digital Transformation and IT Modernization for Elections in AWS | AWS Whitepaper Summary
    Amazon Lex can improve voter accessibility by providing natural-language understanding (NLU) through multiple channels, including web, mobile, SMS, social media, and contact center. - Source: / 2 months ago
  • Building a chatbot - How should I approach this?
    It sounds like you're interested in implementing all of the logic yourself, but if you're mostly interested in getting something up and running AWS has a service called Lex which is basically Chatbot AI as a service. - Source: Reddit / 2 months ago
  • Amazon Connect – The Future of Call Centers: Features & Use Cases
    Contact flow is the overall experience of the user from start to finish when he/she contacts the customer care. It includes logging in, prompting the next step, transferring to the next queue, etc. With Amazon Connect, the whole contact flow can be built graphically without having to write a single line of code. You can also build contact flows that understand natural language using Amazon Lex, so callers can... - Source: / 3 months ago
  • AWS Machine Learning Tools in 2021
    Amazon Lex is a service for building conversational interfaces using voice and text. With Lex, you can use the same deep learning engine that powers Alexa in your own applications. - Source: / 7 months ago

Zendesk Answer Bot mentions (0)

We have not tracked any mentions of Zendesk Answer Bot yet. Tracking of Zendesk Answer Bot recommendations started around Mar 2021.

What are some alternatives?

When comparing Amazon Lex and Zendesk Answer Bot, you can also consider the following products

IBM Watson Assistant - Watson Assistant is an AI assistant for business.

Dialogflow - Conversational UX Platform. (ex

Aivo - Skyrocket your Customer Service and Sales KPIs with a Chatbot powered by Artificial Intelligence. Give time back to people.

Botpress - Open-source platform for developers to build high-quality digital assistants

Next IT - Next IT is a virtual assistant that help companies deliver the perfect online customer experience.

Microsoft Bot Framework - Framework to build and connect intelligent bots.

User reviews

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